Healthcare Technician (Carbondale) (4684)

Southern Illinois University School of Medicine•Carbondale, IL

4d•Onsite

About The Position

The Healthcare Technician provides direct patient care and support to patients at the SIU Center for Family Medicine. The role assists providers with in-person patient contact and care, supports nursing staff, and works closely with faculty, residents, staff, and patients to help ensure efficient clinic operations. This position is onsite only. The technician supports procedure and specialty clinics, prepares rooms and equipment, assists with procedures, performs clinical tasks such as taking vital signs and collecting specimens, documents patient information in the electronic health record, and contributes to patient flow, referrals, inventory, and staff training. An out-of-state resident hired into the position must establish Illinois residency within 180 calendar days of their start date. Pre-employment background screening is required.

Requirements

High school graduation or equivalent.
At least six months of direct patient-care work experience in a healthcare setting, or an equivalent combination of qualifying experience and related college coursework. Thirty semester hours of related college coursework equal six months.
Skill in identifying and solving problems or reporting them when necessary.
Skill in operating medical and technical equipment used in a medical setting.
Skill in attentive listening, understanding others’ points, asking appropriate questions, and avoiding interruptions at inappropriate times.
Skill in using relevant computer applications and accurate keyboarding.
Skill in proper hand hygiene according to policy.
Ability to interpret and apply healthcare-setting policies and procedures.
Ability to work well with diverse staff and populations.
Ability to communicate effectively, professionally, and collaboratively, orally and in writing.
Ability to understand and follow directions.
Ability to handle difficult and stressful situations with professional composure.
Out-of-state residents hired into the position must establish Illinois residency within 180 calendar days of their start date.
Pre-employment background screening is required.

Responsibilities

Assist and support medical providers and nursing staff during procedure clinics at SIU Family Medicine.
Assist providers and faculty in specialty clinics, including Access Care, Sleep Medicine, OMT, Gender Equity, Diabetes, and Weight Loss clinics.
Set up procedures and assist residents and faculty at the bedside.
Keep examination rooms clean, equipped, and supplied; assemble clean and sterile packs for special procedures and maintain clean and sterile equipment.
Maintain procedure rooms in working order, stock them, and report inventory needs to nurse leaders.
Provide post-procedure patient education in collaboration with the medical provider.
As directed, help monitor medical equipment and devices, including EKG machines, oxygen delivery devices and supplies, AED machines, ultrasound equipment, and related procedure equipment.
Perform EKG tracings as requested by medical providers.
Relay diagnostic test results and explain medical instructions to patients when directed by a physician.
Support patient flow and movement in the clinic, communicate with providers and nursing staff about workflow efficiency, and keep provider examination rooms occupied with patients.
Take patient vital signs, document them in the electronic health record, and communicate findings to medical providers.
Complete patient history information as needed.
Collect patient specimens using standard medical procedures and complete point-of-care testing as ordered by the medical provider.
Clean and sterilize instruments according to policy, record sterilizer test results, and maintain required logs.
Clean and disinfect medical instruments according to manufacturer recommendations and facility standards, and prepare and sterilize examination rooms.
See patients in nurse-only clinics under direct physician supervision for protocol-driven care, such as blood sugar and blood pressure checks, and document the care in the electronic health record.
Assist assigned faculty and residents with electronic health record desktop reports and paper reports, including labs, X-rays, and consultation results.
Help coordinate referrals with hospitals and participating specialists, arrange appropriate preparations for continuity of care, and document referral activity in the electronic health record.
Inventory medical supplies on the clinic floor and communicate inventory needs to nurse leaders.
Provide guidance and training to new team members as needed.