Healthcare Senior Manager MFM Operations & Strategy Manager

University of Colorado

1d•Hybrid

About The Position

Become a part of a leadership team that supports a group of Internationally recognized Maternal, Fetal, and Pediatric care providers, in a program offering more adult and pediatric subspecialties than any other program in the Rocky Mountain region. The Department of Obstetrics and Gynecology, Division of Maternal Fetal Medicine (MFM), at the University of Colorado, School of Medicine has an opening for an Operations & Strategy Manager. This position will provide operational and strategic support to our four (4) freestanding Maternal Fetal Medicine Perinatal Centers located in Littleton, Parker, Downtown Denver, and Ft. Collins. This position reports directly to the MFM Business Services Program Director, and indirectly to the MFM Division Chief. The freestanding University of Colorado Maternal Fetal Medicine Perinatal Centers provide maternal and fetal disease consultation, prenatal diagnosis, and genetic counseling. We are proud to partner with the Children’s Hospital Colorado’s Colorado Fetal Care Center (CFCC) which specializes in fetal diagnosis and in utero intervention. We are seeking a highly motivated and enthusiastic leader with outstanding customer service skills, communication skills, and a commitment to provide leadership that supports belonging and equity, while promoting individual team member growth and the development of a high performing team. Collaboration, strategic support, process improvement, communication, and problem solving are the main ingredients of this position. As the Operations & Strategy Manager, you will partner closely with our Practice Manager, Program Manager, MA Supervisor, Nurse Navigator, Lead Sonographer, and the four (4) Medical Directors to provide support and leadership to the administrative and clinical team members by coaching, mentoring, modeling best practices, implementing change management, and engaging in strategic partnerships.

Requirements

Bachelor's degree from an accredited institution
5-7 years of professional experience in Healthcare Operations and Leadership.
Applicants must meet minimum qualifications at the time of hire.
Applicants must be legally authorized to work in the United States without requiring sponsorship.
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Ability to build high performing teams
Ability to “think outside the box”
Outstanding 360 customer service skills.

Nice To Haves

Experience with EPIC
Experience running Clinic Operations and Scheduling processes for 2-5 years
Experience Managing Strategic Partnerships
Master’s degree in business or healthcare administration

Responsibilities

Provide operational and strategic support to four freestanding Maternal Fetal Medicine Perinatal Centers.
Partner with Practice Manager, Program Manager, MA Supervisor, Nurse Navigator, Lead Sonographer, and Medical Directors.
Coach, mentor, model best practices, implement change management, and engage in strategic partnerships.
Support administrative and clinical team members.
Promote belonging and equity.
Foster individual team member growth and development of a high performing team.