Healthcare Security Shift Supervisor - 2nd shift (3pm-11pm)- Kalamazoo

Bronson Healthcare Group•Kalamazoo, MI

3d•Onsite

About The Position

The Healthcare Security Shift Supervisor oversees, delegates, and evaluates security officers’ work throughout the healthcare facility. The role leads and trains security personnel who monitor and respond to security breaches and incidents, and may involve assigned shift duties, flexibility to meet departmental needs, special projects, and oversight, troubleshooting, assessment, and training related to security technology systems. The supervisor coordinates with law enforcement and fire department officials and provides emergency aid as required. Supervisors help maintain safety and security standards across the healthcare system. They oversee shift personnel and operations, assess staffing and equipment needs, address operational concerns, lead emergency responses, participate in hiring and onboarding, mentor and evaluate staff, and monitor training. They also conduct field rounds, maintain departmental property records, review reports, assist with investigations and policy updates, and operate access, camera, and communications systems. The role requires professional, courteous, and empathetic interactions with patients, visitors, volunteers, staff, and external stakeholders. It includes providing directions and support, protecting patient confidentiality, documenting incidents, following applicable laws and hospital policies, and promoting dignity, inclusion, and respect for the diverse hospital community. The position is full-time, scheduled for 40 hours per week on second shift, from 3 p.m. to 11 p.m., in Kalamazoo.

Requirements

High school diploma required.
10 years of security industry experience.
Strong customer service focus and experience.
Must possess a valid and current Michigan Chauffeur’s license or Commercial Driver’s License; new hires must obtain licensure within two weeks of hire.
Must be insurable through Bronson’s carrier.
Must successfully complete violent patient management and de-escalation training as required by the department and Bronson.
Must maintain professional, empathetic, and respectful interactions and uphold patient confidentiality.
Must comply with applicable laws, regulations, hospital policies, and security reporting procedures.

Nice To Haves

College degree in a related field preferred.
Five years of hospital security or supervisory experience preferred.
De-escalation certifications.
IAHSS certification is a plus.
DIE training and support are important.

Responsibilities

Oversee, assign, and evaluate shift personnel to ensure compliance with departmental and organizational policies and procedures.
Collaborate on operational schedules, plan daily assignments, and conduct briefings for security operations.
Assess staffing and equipment needs to maintain operational readiness.
Monitor shift operations, address issues, delegate tasks, and keep the Security Manager informed of potential problems and recommended solutions.
Lead emergency responses and notify appropriate organizational leaders.
Participate in hiring and onboarding; evaluate, counsel, and mentor personnel; and conduct periodic performance evaluations.
Monitor new employees’ training progress and recommend or implement training program updates.
Conduct regular field rounds and visits to posts to support collaboration and communication.
Maintain records of departmental property assigned to individual security officers.
Review security officer reports for accuracy and adherence to department standards.
Complete required violent patient management and de-escalation training.
Complete special projects, including assisting with security investigations.
Plan and hold monthly meetings with Senior Officers.
Complete assigned training or acquire specialized knowledge of access, camera, and communications systems; operate these systems proficiently and respond appropriately to compromises or failures.
Assist with creating and revising policies and procedures, and process documents and visuals to track and display data.
Monitor and direct employee performance in managing the Security Department email inbox.
Represent Security at Situational Huddles, Disruptive Event Consultation meetings, and other assigned meetings, huddles, and outreach activities.
Greet people entering the hospital courteously and professionally, provide directions, listen to concerns, and offer appropriate support or referrals.
Communicate clearly with hospital staff, security personnel, and external stakeholders, verbally and in writing.
Protect patient confidentiality and privacy in all interactions.
Follow applicable laws, regulations, and hospital policies, including HIPAA, EMTALA, ADA, Joint Commission, and OSHA requirements.
Conduct security screenings and inspections in accordance with hospital protocols and regulatory requirements.
Accurately document security incidents, observations, and actions taken.
Participate in ongoing training and professional development to stay current on regulations, best practices, and emerging security threats.
Treat individuals with dignity, respect diversity, accommodate individual needs, address discrimination or harassment, and support inclusive relationships with the communities served.