Remote Inbound Healthcare Scheduler

TEKsystems•Des Moines, IA

8d•$20 - $20•Remote

About The Position

The Healthcare Scheduler - Work From Home Job Description is for a Patient Service Representative role. The primary responsibilities include scheduling and registering patient appointments, providing information for other requests, and processing various communication channels (phone, fax, email) with an emphasis on efficiency and accuracy. The role also involves assisting new members with service introductions and explanations, updating patients on referral or authorization status, and answering/screening a high volume of incoming calls. The scheduler will direct patient access to the practice by scheduling and canceling appointments for multiple providers, utilizing phone scripts, clinical decision trees, and scheduling criteria. They will use independent knowledge to determine appointment urgency and schedule patients appropriately or route calls. Additionally, the role requires communicating complex exam preparation instructions to patients and internal/external ordering physicians' offices, and sending accurate communication to physicians or other healthcare providers.

Requirements

Minimum 1 year of recent call center experience

Nice To Haves

Healthcare scheduling experience a plus!

Responsibilities

Schedule and register patient appointments.
Provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
Assist new members with introduction to and explanation of available services, processes and availability of providers.
Update patients of the status of their referral or authorizations.
Answer, screen, and process a high volume of incoming calls in a professional manner.
Direct patient access to the practice by scheduling and canceling patient appointments for a multiple providers.
Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
Communicate complex exam preparations instructions to patients and internal and external ordering physicians' offices, including pre-procedure laboratory test requirements and other necessary preparations instructions.
Send out accurate and complete communication to physicians or other healthcare providers.