Healthcare Resource Specialist referral team Lead - full-time days (Boise)

Trinity Health•Boise, ID

1d•Onsite

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Referrals Lead is expected to assist in day-to-day department needs, department training and development activities. This will include identifying needs for department improvement, coordinating activities assisting in auditing of department work, reviewing schedules, troubleshooting colleague workflow issues and oversight of training and development activities for new hires and ongoing department training.

Requirements

High School Diploma or equivalent required.
Customer service experience required.
Experience in the medical field required.
Strong patient care focus.
Effective verbal and written communication skills.
Teamwork oriented.
Organization and ability to manage competing priorities with good judgment.
Resourceful in problem solving.
Able to take and follow through with delegated tasks and accountability.

Responsibilities

Meet medical center’s Guiding Behaviors and Caring Standards with all co-workers, other departments, and with patients and visitors.
Assist with obtaining access for and troubleshooting of all software applications and electronic health records.
Assists in developing processes and suggests process improvements.
Uses skills to organize data and metrics to track training progress and error rates.
Assists with training for all Resource Center Referral colleagues as needed.
Audits referrals to ensure accuracy of referral process and completion; communicates constructively with Healthcare Resource Colleagues regarding errors.
Assists in maintaining individual records of staffs’ accuracy and improvements.
Assists in conducting audits to evaluate overall performance.
Communicates regularly with supervisor/manager and/or director.
Efficiently pri0ritizes workload and maintains excellent productivity standards.
Fosters a team environment by involving Continuous Quality improvement.
Promotes teamwork by keeping others informed; exhibiting effective group decision-making participation while working to accomplish team objectives and projects.
Seeks feedback about ones’ effectiveness as a team member.
Excellent customer service skills required to interact with patients, physicians and colleagues to maintain and promote positive relationships. Continuously demonstrates these skills.
Ability to work with a wide variety of people under adverse conditions.
Demonstrated active listening skills, independent problem solving, and decision-making abilities and the ability to effectively use critical thinking skills.
Computer skills including Outlook, MS Office products, Current EHR) and any department specific programs/software.
Demonstrates knowledge of medical terminology, medical insurance, and the healthcare system.
Able to guide patients through the health care system including explaining the insurance process related to referral-authorizations, self-pay and financial assistance.
Ability to work independently with minimal supervision; as well as part of a team working with others to solve problems, improve workflow, assure back-up, and achieve an enjoyable work atmosphere.
Must be able to remain calm and composed with multiple interruptions and demands.
The ability to multitask is required.