Healthcare Quality Improvement (QI) Coordinator- CMHHIP

State of Colorado•Pueblo, CO

9d•Onsite

About The Position

This position is part of the CMHHIP Quality Department team and participates in the development of clinical and technological project planning and implementation activities. The role involves implementing activities for the overall coordination of all assigned projects, meeting with project teams as needed (at least monthly), and conducting on-site observations to determine processes and facilitate project completion from inception to closure using established methodologies and available resources. The coordinator analyzes the effectiveness of determined processes, recommends new and innovative processes and methodologies to optimize efficiencies, and actively participates in the CMHHIP Quality Department’s change management efforts to improve patient care and satisfaction through assigned projects and quality initiatives. This position may also be delegated tasks such as the administration, updates, and maintenance of the CMHHIP Resource website and the internal Quality Department site to ensure a positive user experience. In emergent situations or hospital-wide crises, this position may be required to provide administrative or operational support, potentially including duties with direct patient contact, to ensure hospital operations.

Requirements

Six (6) years of relevant experience in an occupation related to the work assigned to this position.
OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.
Full Background – CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers).
Shall not initiate or engage in sexual, social, personal or financial relationships with patients either during or any time after hospitalization, even if the patient requests or initiates such a relationship.
All relationships with current or former patients must be disclosed on your application.
Successfully pass all modules of the CMHHIP New Employee Orientation core curriculum to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics.
Possess the physical ability to successfully complete hospital-adopted physical interventions and CPR; lift arms above head and kick as high as own waist stabilize another person to accomplish a controlled take down withstand impact on own body using an ASP shield rotate body 90 degrees with feet planted for using a defensive tactic kneel on one or both knees and stand up again with multiple repetitions.
Must be able to see and hear in order to observe, address and respond to potential breaches in safety.
Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury.
Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently.
Work in situations involving assaultive behavior, physical control of another person and/or restraint situations.
Ability to read and comprehend the English language.
Effectively and fluently communicates in English, both verbally and in writing.
Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings.
2-step TB (tuberculosis) screening is required of all new employees upon hire.
Annual influenza vaccination, other vaccinations as required by the State and facility.
Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.
Must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."
Must meet the minimum qualifications to continue in the selection process.
Part-time work experience will be prorated.

Nice To Haves

Experience with project management or project coordination.
Project management education or training/certification.
Experience with healthcare quality improvement initiatives.
Relevant years of state service.

Responsibilities

Formulates and manages project schedules, priorities, reports, progress, and work plans.
Identifies scheduling problems while adhering to departmentally focused objectives, processes, and procedures.
Ensures consistency in how projects are planned, managed, and controlled throughout their life cycle.
Ensures compliance to the terms of the project’s scope.
Proactively manages the full life-cycle of project initiatives, including overall project plan, issues, impacts, and reporting, by standardization and best practice project implementation.
Works effectively with the project’s key client and stakeholders.
Proactively manages changes in project processes, identifies and reports potential risks, and devises contingency plans.
Identifies potential problems and makes suggestions to improve the overall performance of the project for customer satisfaction.
Participates in the development of curriculum to coach staff on standardization of project-related work.
Identifies, trains, and mentors staff utilizing process improvement methodologies.
Identifies usability problems likely to affect the user experience and makes recommendations to address them.
Tracks, compiles, and documents website traffic to determine the effectiveness of the site.
Recommends site improvements required to enhance user experience.
Collaborates with Project Manager and IM teams to maintain and update resources accessible for users who interact with the website(s).
Proactively responds to complaints and suggestions from users for issues or improvements to the site(s).
Seeks opportunities to coach staff on standardization of related work.
Identifies and mentors staff utilizing process improvement methodologies related to maintaining or creating department sites or Google Drive folders/documents linked to the CMHHIP Resource Site.
Follows up on process improvement plans of corrections initiated by department heads to assess progress and effectiveness.
Works closely with teams to ascertain the best way to adapt plans to best meet the goals of improved practice or process.
Determines the best way to communicate recommended changes to foster relationships and optimize a team-focused approach to quality improvement.
Performs assigned tasks and duties within the scope of practice for this position to meet the vision and mission of the agency and/or the department.

Benefits

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program.