Healthcare Production Support Lead

Two95 International • Philadelphia, PA

1d

About The Position

Our Greater Philadelphia area client is looking for an Healthcare Production Support Lead. Step into a role where your leadership, technical depth, and healthcare impact truly matter—own critical clinical systems, guide a high‑performing global team, and be the person who keeps mission‑essential data flowing when it counts most, for an organization that is leading the Payer space (Population Health Management, Medicaid/Medicare).

Requirements

• 7+ years experience must be able to be both technical and functional – monitoring, and also debugging code. - 60% Production Support/Monitoring - 40% Development in .Net and SSIS as needed
• Hands-on experience with SSIS, .NET, C# for modification to code as needed
• Production Support for incident resolution
• Understand technicalities of batch interfaces
• Excellent communication – to report up to leadership in a proper format
• 7+ years working with healthcare technology platforms
• Understand SOPs, create SOPS (Standard Operating Procedures)
• Work with the appropriate team to make sure these issues get resolved
• Experience with data integrations, ETL pipelines, and real‑time system interactions
• Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems
• Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments
• Available any time from 7am to 10pm during the time that jobs are running

Nice To Haves

• Azure Cloud experience highly preferred

Responsibilities

• Monitoring and hands-on coding most of the day to ensure the issues are working well.
• Oversee production stability, high‑priority workflows, and time‑sensitive operations, including early‑morning through evening processing and SLA‑critical activities.
• Partner closely with business groups, compliance, and customer‑facing teams to understand needs, lead conversations, and drive issue resolution and system improvements.
• Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees