Software Developer Lead (Production Support)

PNC • Pittsburgh, PA

1d • Onsite

About The Position

The Application Support Lead is a customer focused L2/L3 support role responsible for ensuring the availability, stability, and performance of PNC’s critical applications. This role partners with business stakeholders, development teams, infrastructure teams, and vendors to resolve incidents, drive process improvements, and deliver reliable production support. Customer satisfaction and operational excellence are top priorities.

Requirements

• Strong experience in L2/L3 production support environments.
• Solid Java fundamentals with ability to read logs, analyze stack traces, and debug issues.
• Proficiency in Linux/Unix and shell scripting.
• Strong experience with Oracle databases (SQL, stored procedures, performance tuning).
• Experience with job schedulers (Cron, CA7, Control M).
• Hands on experience with monitoring tools (Dynatrace, Grafana, Elastic Search).
• Familiarity with DevOps tools and CI/CD pipelines (Git, Jenkins, uDeploy, Artifactory).
• Experience using ServiceNow and Jira for incident and change management.
• Proven experience managing SLAs, incidents, and production escalations.
• Strong understanding of change, release, and incident management processes.
• Strong customer focus and stakeholder communication skills.
• Excellent problem solving and analytical abilities.
• Ability to mentor team members and lead through influence.
• Comfortable working in high pressure, time sensitive environments.
• University / college degree, with 3+ years of relevant / direct industry experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Bachelors degree.

Nice To Haves

• Experience in Derivatives Trading platforms or Murex is a plus (not mandatory).

Responsibilities

• Provide L2/L3 production support for business critical applications in a fast paced environment.
• Troubleshoot daily issues related to file transmissions, batch job failures, reporting errors, data inconsistencies, and process failures.
• Analyze application logs and runtime behavior to identify root causes of defects, bugs, and performance issues.
• Communicate incident status, impact, and resolution timelines to Line of Business stakeholders.
• Manage incidents to resolution while meeting SLA and compliance requirements.
• Coordinate with Change, Infrastructure, Network, and Firewall teams to eliminate recurring production issues.
• Review Java application code to identify defects, performance bottlenecks, and required enhancements. Ability to provide technical guidance and oversight to junior engineers, including debugging assistance.
• Share technical findings and recommendations with the Application Technical Lead and team.
• Analyze functional and data requirements and translate them into technical solutions.
• Perform impact analysis for software upgrades, infrastructure changes, and network/firewall updates.
• Configure, monitor, and automate batch jobs and cron schedules.
• Support and troubleshoot job schedulers including Cron, CA7, and Control M.
• Coordinate with infrastructure teams to ensure optimal server utilization and job execution.
• Identify and track process improvement initiatives using RTB Jira boards.
• Develop automation solutions using Unix based shell, Java, and Python to monitor files and processes, create early warning alerts, and automate recurring operational tasks.
• Design and implement monitoring and alerting aligned with PNC standards to improve application resiliency and availability.
• Implement and validate production changes including Change Requests, Break fixes, Hot fixes, and Weekly releases, SSO implementations, Security vulnerability remediation, Vendor deployments, and OS and database patching.
• Perform testing in lower environments and deploy changes to higher environments using GitHub, uDeploy, Artifactory, and CI/CD pipelines.
• Participate in scheduled operational activities: Annual Disaster Recovery / Business Continuity events, Monthly OS patching and validations, Weekly, month end, and year end processing, and Firewall certification reviews.
• Coordinate with vendors to implement application specific patches and validate deployments.
• Act as a liaison between business users, product owners, development teams, and infrastructure partners.
• Onboard applications into SRC and guide partner teams through onboarding processes.
• Mentor and support on site and offshore team members.
• Assist with onboarding and knowledge transfer for new team members.
• Document technical details, procedures, incident resolutions, and best practices for future reference.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level