Healthcare Process Engineer

Care Logistics • Alpharetta, GA

1d

About The Position

Care Logistics, a subsidiary of Jackson Healthcare, is seeking a process engineer to collaborate with its Transformation Team and help hospitals improve operations through changes in mindset, methods, and technology. The role supports client engagement and also contributes to Sales and Marketing, Product Management, and Development. It works with clients to assess and improve processes, support implementation and training, and evaluate transformation outcomes. The position also provides customer and market insights to inform product development. Travel of 30–70% is required.

Requirements

• Bachelor’s degree in Industrial Engineering or a related field.
• 1–3 years of successful experience in healthcare process improvement.
• Healthcare business process redesign consulting experience.
• Ability to form strong bonds and enhance team performance.
• Adaptability and ability to shift focus when unexpected work arises.
• Time-management skills, including prioritizing tasks to maximize impact.
• Customer-service skills and ability to understand and address others’ needs, questions, and concerns.
• Strong organizational and quality-management skills, including the ability to handle multiple competing tasks and priorities.
• Strong interpersonal and communication skills for working with diverse stakeholders, including prospects, clients, hospital executives, nurses, and implementation staff.
• Ability to maintain confidentiality and use discretion.
• Ability to represent Jackson Healthcare and Care Logistics values and principles in decisions and actions.
• Ability to meet the role’s physical demands, with reasonable accommodations where applicable.
• Willingness to travel 30–70%.

Nice To Haves

• Healthcare business process redesign consulting experience is identified as preferred in the education and experience section, although it is also listed as required later in the posting.
• Experience with Electronic Health Record (EHR) platforms, including ADT, clinical, and ordering processes.

Responsibilities

• Partner with the Executive Advisor and Solutions Engineer to drive transformation efforts for client engagements.
• Serve as a knowledge resource and detailed process expert for assigned clients; participate in executive focus and leader connect sessions and present findings as needed.
• Work with hospital resources to apply Care Logistics’ transformation methodology.
• Document and analyze current-state processes using Six Sigma and Lean methodologies; contribute to future-state process design and recommendations.
• Assist in developing Standard Operating Procedures and provide input on application configuration to support future-state recommendations.
• Train client resources on process-related curriculum and audit client-delivered education and training for accuracy and completeness.
• Support testing events to verify technical solutions meet future-state and SOP targets, and provide operational and technical go-live support.
• Support post-implementation clients by assessing roles, processes, and technology through data analysis, observations, and interviews; assessments may be onsite, remote, or a combination.
• Support software upgrades by updating SOPs, participating in testing, delivering training, and assisting during go-live events.
• Conduct Post Live Visits, evaluate the impact of transformation efforts, and recommend further improvements.
• Assist in developing transformation strategies and process improvement initiatives.
• Compile and analyze data, ensure its accuracy and completeness, and prepare executive reports and presentations with performance insights and recommendations.
• Use data and analytics to evaluate client performance and identify opportunities for improvement.
• Support leadership and sales teams with customer account management, customer satisfaction, account strategies, and resolution of customer issues.
• Collaborate with Product Management to share subject-matter expertise, industry trends, market challenges, and customer needs.
• Conduct market research, analyze emerging trends and opportunities, and prepare reports and presentations summarizing findings.
• Work with Product Management and Sales to clarify market problems faced by potential clients and collaborate with cross-functional teams on solutions.
• Represent the customer perspective in product design decisions and provide feedback to help ensure products meet customer needs and expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level