Healthcare Process Engineer

Jackson Healthcare•Rome, GA

22h

About The Position

Care Logistics, a subsidiary of Jackson Healthcare, is seeking a driven professional to support healthcare transformation engagements. The role collaborates with the Transformation Team to help hospitals improve operations through changes in mindset, methodology, and technology. It supports organizational goals in client engagement and also contributes to Sales and Marketing and Product Management and Development. In client engagements, the position works with an Executive Advisor and Solutions Engineer to support transformation efforts, provide detailed process expertise, analyze current-state operations, help design future-state processes, and assist with implementation, training, testing, and go-live activities. It also supports clients after implementation through data analysis, observations, interviews, post-live visits, software upgrades, performance reporting, and process improvement recommendations. The role helps maintain customer satisfaction and resolve account issues. The position also works with Product Management and Sales to share customer and industry insights, research market trends, clarify customer problems, and provide customer-informed feedback for technology design and product development. Travel of 30–70% is required.

Requirements

Bachelor’s degree in Industrial Engineering or a related field.
1–3 years of successful experience in healthcare process improvement.
Healthcare business process redesign consulting experience.
Ability to form strong bonds and enhance team performance.
Adaptability and ability to shift focus when unexpected work arises.
Time-management skills, including prioritizing tasks to maximize impact.
Customer-service skills, including understanding and addressing others’ needs, questions, and concerns.
Strong organizational and quality-management skills, with the ability to handle multiple competing tasks and priorities.
Strong interpersonal and communication skills for working with diverse stakeholders, including prospects, clients, hospital executives, nurses, and implementation staff.
Ability to maintain confidentiality and use discretion.
Ability to represent Jackson Healthcare and Care Logistics values and principles in decision-making and actions.
Ability to meet the physical demands of the role, including frequently standing, walking, sitting, using hands, writing, typing, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, talking or hearing, and smelling.
Vision abilities including close, distance, and color vision; peripheral vision; depth perception; and ability to adjust focus.
Ability to travel 30–70%.

Nice To Haves

Healthcare business process redesign consulting experience.
Experience with Electronic Health Record (EHR) platforms, including ADT, clinical, and ordering processes.

Responsibilities

Partner with the Executive Advisor and Solutions Engineer to drive client transformation efforts and serve as the process knowledge resource for assigned clients.
Participate in executive focus sessions and leader connect sessions, and present findings as needed.
Collaborate with hospital resources to implement Care Logistics' transformation methodology.
Document and analyze current-state processes using Six Sigma and Lean methodologies.
Contribute to future-state process design and recommend approaches to achieve transformational results.
Assist in developing Standard Operating Procedures (SOPs).
Provide input on application configuration to support future-state recommendations.
Train client resources on process-related aspects of the training curriculum and audit client education and training for accuracy and completeness.
Support testing events to ensure technical solutions meet future-state and SOP targets.
Support operational and technical go-live events.
Assess the roles, processes, and technology of clients who have implemented Care Logistics solutions through data analysis, observations, and interviews.
Support software upgrades by updating SOPs, participating in testing, delivering training, and providing go-live support.
Conduct post-live visits, evaluate transformation outcomes, and recommend further improvements.
Assist in developing transformation strategies that drive meaningful change.
Compile and analyze data and prepare executive presentations and reports; ensure data accuracy and completeness and present insights and recommendations to senior leadership.
Use data and analytics to evaluate client performance and identify opportunities for improvement; collaborate on process improvement initiatives.
Support leadership and sales teams in managing customer accounts, maintaining customer satisfaction, developing account strategies, and resolving customer issues.
Share subject matter expertise, industry trends, market challenges, and customer needs with Product Management to inform product development.
Conduct market research, analyze data for emerging trends and opportunities, and prepare reports and presentations summarizing findings.
Work with Product Management and Sales to clarify market problems prospective clients face and collaborate with cross-functional teams on solutions.
Represent the voice of the customer in technology design decisions and provide feedback to ensure products meet customer needs and expectations.