Healthcare Operations Specialist
About The Position
Ageless Men's Health, a rapidly growing national healthcare organization with over 90 clinics, is seeking a Healthcare Operations Specialist to join its Business Operations team. This role is ideal for a healthcare operations professional with experience in medical or healthcare environments who wants to expand their knowledge across various areas of healthcare business operations. The position requires an understanding of healthcare administration fundamentals, including patient accounts, insurance workflows, medical terminology, EMR systems, and clinical operations. The specialist will support clinics and corporate teams by assisting with patient account reviews, operational audits, healthcare systems, process improvements, and special projects to ensure efficient nationwide operations. The Business Operations department is expanding, and they are looking for an adaptable, solutions-oriented individual eager for professional growth and potential future leadership opportunities.
Requirements
- Bachelor's degree required; Healthcare Administration, Healthcare Management, Public Health, Business Administration, or related field preferred.
- 2+ years of experience in healthcare administration, medical practice operations, patient accounts, revenue cycle, insurance verification, or a related healthcare role.
- Experience working within a medical office, physician practice, healthcare organization, or similar clinical environment required.
- Hands-on experience navigating electronic medical record (EMR) systems and reviewing patient charts, clinical documentation, and account information.
- Working knowledge of medical terminology and healthcare administrative workflows.
- Familiarity with insurance processes, patient accounts, and healthcare documentation standards.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Ability to work independently and adapt quickly in a fast-paced, growing environment.
Nice To Haves
- Experience with Azalea EMR is a plus.
Responsibilities
- Review and audit patient accounts for accuracy and identify opportunities for correction or improvement.
- Process patient refund requests, payment adjustments, and payment applications.
- Complete cash log audits and assist with financial accuracy reviews.
- Navigate electronic medical record (EMR) systems to review patient charts, documentation, account information, and operational data.
- Support patient account research and resolution of healthcare administrative issues.
- Assist clinics with healthcare operations questions, system-related support, and process guidance.
- Partner with clinical teams, providers, and corporate departments to resolve operational needs.
- Support insurance verification workflows, patient documentation processes, and healthcare administrative tasks.
- Perform quality assurance audits to ensure accuracy, compliance, and consistency across locations.
- Assist with reporting, data validation, and operational tracking as needed.
- Identify opportunities for process improvement and assist with implementing workflow enhancements.
- Create and maintain SOPs, process documentation, and training resources.
- Support special projects and departmental initiatives as business needs evolve.
- Serve as a flexible resource across the Business Operations team, providing support wherever needed.
Benefits
- medical insurance
- dental insurance
- vision insurance
- paid time off (PTO)
- 401(k) plan
- tuition reimbursement
- parental leave
- free or discounted clinic services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
