Healthcare Operations Specialist - Onsite

Neolytix • Chicago, IL

1d • Onsite

About The Position

Neolytix is a healthcare management services organization supporting over 270 provider groups across credentialing, enrollment, revenue cycle management, patient access, and payer analytics. We are developing InCredibly, a provider data intelligence platform designed to revolutionize credentialing and enrollment operations. Our Chicago office serves as the US hub for a global team. This role is based in our Chicago office and combines hands-on healthcare operations with product demonstrations and webinars, offering a growth path into product management for individuals interested in shaping healthcare technology tools.

Requirements

• 3-5 years of direct experience in provider credentialing, enrollment, or licensing (at a provider organization, health plan, CVO, or MSO).
• Working knowledge of CAQH, NPPES/PECOS, state licensing boards, and payer enrollment processes.
• Strong verbal and written communication skills.
• Organized, structured thinker capable of managing multiple workflows and deadlines.
• Comfortable with technology and able to learn new platforms quickly.
• Willing to work on-site at our Chicago office full-time.

Nice To Haves

• Experience with provider enrollment across multiple states or payer types (commercial, Medicare, Medicaid).
• Familiarity with Power BI, HubSpot, or healthcare analytics tools.
• Experience presenting to groups (client trainings, team meetings, conference sessions).
• Exposure to healthcare technology platforms (credentialing software, practice management systems, EHRs).
• Bilingual English/Spanish is a plus.

Responsibilities

• Support provider credentialing, enrollment, and licensing workflows, working directly with clients and payer organizations.
• Manage onshore client communications regarding provider onboarding, enrollment status, and credentialing timelines.
• Visit local clients for relationship management, document collection, and operational support.
• Support payer contract negotiation communications, including drafting correspondence, tracking responses, and coordinating follow-ups.
• Conduct product demonstrations of InCredibly for prospects, clients, and industry analysts.
• Lead and support webinars on credentialing operations, enrollment workflows, and industry topics.
• Translate operational experience into compelling product narratives for healthcare administrators and practice managers.
• Participate in product sprint reviews, contributing domain expertise to platform development decisions.
• Over time, take on product ownership responsibilities, including backlog grooming, user story development, and user acceptance testing.
• Serve as the bridge between operational reality and product design, representing the credentialing professional's perspective.
• Assist with general office operations in the Chicago office, including managing supplies, scheduling, and travel coordination.

Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision benefits
• Growth path into product management with mentorship from leadership
• Direct exposure to platform development, client strategy, and company operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed