Healthcare Nurse Liaison - Full-time

Hospice of the East Bay • Pleasant Hill, CA

6d • Onsite

About The Position

This position is open to internal applications only. Hospice of the East Bay (HEB) is a community-based nonprofit hospice and palliative care organization that has been serving patients and families with compassion and dignity for nearly 50 years. We provide hospice and palliative care in patients' homes and in our six-bed inpatient hospice facility, ensuring every patient receives exceptional care wherever they are most comfortable. Our interdisciplinary team works together to support not only our patients but also their loved ones, offering bereavement services for a minimum of one year after a loss. Through our sponsored care program, we remain committed to providing care regardless of a patient's ability to pay. At Hospice of the East Bay, our employees are at the heart of everything we do. We are proud to have been certified as a Great Place to Work® for the past six consecutive years , reflecting our supportive culture, collaborative teams, and shared commitment to making a meaningful difference every day.

Requirements

• Sound clinical judgment and critical thinking ability.
• Able to effectively handle sensitive clinical situations.
• Self-motivated with a high degree of initiative, flexibility, and professional integrity.
• Ability to form harmonious professional relationships with internal and external customers.
• Desire to exceed customer expectations.
• Strong verbal communication, written documentation and organizational skills.
• Familiar with current health care systems, treatment modalities and Medicare and MediCal regulations.
• Must be able to work well under pressure, meeting multiple and sometimes competing deadlines, demands and changing priorities.
• Must demonstrate cooperative behavior in all interactions.
• Must be flexible with work assignments and professional when dealing with clients and colleagues.
• Must adhere to departmental goals, objectives and performance standards.
• California LVN licensure required
• Minimum of 2 years recent hospice and/or home health experience

Nice To Haves

• Previous marketing experience preferred

Responsibilities

• Responds to referrals from physicians, Discharge Planners and Intake staff in an expedient manner and completes onsite evaluations at hospitals for admission to Bruns House or home program.
• Serves as hospice resource to the medical community, patients and families.
• Collaborates with physicians, interviews and consults with patient and families to determine the interest and/or appropriateness for services.
• Receives and documents verbal and written physician orders, obtains signatures on consent forms and required documents from patients/patient representative, physicians.
• Provides updates within 24 hours to physicians and referring agencies regarding specific patients.
• Provides in-services to staff in acute/sub-acute and residential care settings. Attending licensed staff may receive CEU’s.
• Participates in general community education efforts through speaking engagements or presence at community events, health fairs and network meetings.
• Offers suggestions for alternative community resources for patients ineligible for hospice services.
• Assists in the distribution of printed material and other Business Development tools.
• Evaluates medical community needs and informs management of trends in patient care.
• Serves as liaison between Bruns House and Teams I, II, III as patients are transferred between a home program and the inpatient facility.
• Completes timely, comprehensive documentation of all patient-related activities.
• Participates in quality improvement activities related to areas of practice as appropriate
• Plans, schedules and manages all activities independently; maintains a flexible time schedule to meet the needs of the medical community; maintains a daily record of all activities, inquiries and requested services, and produces requested reports in a timely manner.
• Attends agency meetings and staff development activities.
• Ensures compliance with all state, federal, and other accrediting agency regulations and standards.
• Performs other duties as assigned consistent with skills and training and the mission and goals of the agency.

Benefits

• 403b Retirement Account and generous company match.
• Medical, Vision, and dental; some plans qualify for a Health Saving Account (HSA)
• Up to 27 days of PTO/Holiday
• Group & Voluntary Life / Accidental Death & Dismemberment Insurance
• Tuition Reimbursement
• Pet Insurance
• Mileage Reimbursement
• Employee Discounts
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED