Healthcare Liaison

Life Care Services•Spring, TX

10h•$80,000 - $85,000•Onsite

About The Position

The Healthcare Liaison is responsible for leading and managing the entire admissions process for a senior living health center ensuring smooth transitions for new residents and maintaining census targets. This role is responsible for leading sales within the assisted living and memory support neighborhoods. This position plays a pivotal role in assessing, approving, and coordinating all admissions, serving as the primary liaison between referral sources, families, and internal departments.

Requirements

Bachelor's degree in Healthcare Administration, Social Work, Nursing, or related field (Master’s preferred).
Minimum of 3–5 years of experience in admissions, intake, or case management in a senior living, long-term care, or healthcare setting.
Experience in evaluating clinical information and making placement decisions.
Strong knowledge of Medicare, Medicaid, and insurance requirements related to admissions.
Excellent communication, interpersonal, and organizational skills.
Ability to work effectively under pressure and manage multiple priorities.
Proficiency with CRM and EMR systems; familiarity with PointClickCare and Salesforce a plus.

Nice To Haves

Master’s degree
Familiarity with PointClickCare and Salesforce

Responsibilities

Oversee and manage all aspects of the admissions process, from initial inquiry through move-in.
Evaluate and approve potential residents based on clinical, financial, and operational criteria.
Collaborate with the LCS Regional Health Care Marketing and Sales Director to ensure consistency in LCS standards and best practices and adhere to SalesFIRST Standards.
Develop and maintain strong relationships with hospitals, physicians, discharge planners, and community partners to ensure a steady flow of qualified referrals.
Collaborate with clinical, financial, and operational teams to assess suitability and prepare for smooth resident transitions.
Maintain accurate and timely records in CRM systems and ensure all regulatory documentation is completed.
Monitor occupancy levels and provide regular reports to leadership on admissions activity and census trends.
Ensure compliance with federal, state, and local regulations governing admission practices.
Develop and implement strategies to optimize occupancy and streamline the intake process.
Provide tours and consultations to prospective residents and families.