Healthcare Navigator

CENTER FOR VETERANS ISSUES INC•Waukesha, WI

25d•$26 - $29

About The Position

Every Veteran deserves dignity, stability, and the opportunity to thrive. As a Community Resource Specialist / Case Manager, you’ll play a critical role in making that vision a reality. This position is more than case management—it’s about advocacy, empowerment, and connection. You will walk alongside Veterans and their families, helping them overcome barriers to care, secure housing, strengthen financial stability, and build lasting pathways toward independence. If you are driven by purpose, believe in person-centered care, and want to ensure that no Veteran faces homelessness or instability alone, this role offers the opportunity to create meaningful change every single day. If you’re ready to turn compassion into action and help Veterans build stronger, more stable futures, we invite you to join us. Apply today and be part of a mission that truly matters.

Requirements

BSW is required, MSW preferred
Minimum two years’ experience navigating healthcare and the healthcare systems
Experience delivering services to SUD, COD, or homeless population preferred
Valid driver’s license and proof of current insurance

Nice To Haves

Experience working with Veterans is preferred

Responsibilities

Assessment & Person-Centered Care Planning Conduct thoughtful, non-clinical assessments with Veterans, families, and interdisciplinary teams
Review Intake Specialist assessments to determine immediate and long-term supportive service needs
Identify each Veteran’s strengths, challenges, and personal goals
Develop and manage Single Coordinated Care Plans and Housing Stability Plans
Continuously evaluate progress, address barriers, and adjust care strategies to achieve the best outcomes
Case Management & Supportive Services Provide comprehensive, strengths-based case management that promotes housing security and overall well-being
Deliver supportive services to homeless Veterans while maintaining complete and accurate case files
Request and coordinate Temporary Financial Assistance with Program Manager approval
Develop thoughtful discharge plans with referrals and follow-up supports to ensure continuity of care
Execute participation agreements and maintain active engagement with program participants
Housing Stability & Financial Empowerment Provide housing stability counseling and connect Veterans to rental assistance, subsidies, and housing programs
Educate participants on Fair Housing rights, tenant responsibilities, lease agreements, and financial literacy
Offer financial counseling and assist Veterans in creating and maintaining sustainable personal budgets
Referrals, Partnerships & Community Engagement Build and maintain strong relationships with community partners and service providers, including: VA benefits, vocational rehabilitation, and employment services Healthcare, education, and workforce development programs Childcare, legal assistance, emergency resources, and daily living supports
Serve as a liaison between Veterans, VA systems, and community healthcare programs
Represent the program professionally with community agencies and the public
Advocacy, Education & Veteran-Centered Support Empower Veterans to communicate their preferences and goals through shared decision-making
Advocate for culturally responsive, Veteran-centered care
Provide education, emotional support, and resource navigation for Veterans and their families
Support Veterans in addressing treatment or medication concerns by facilitating open dialogue with providers
Monitoring, Evaluation & Documentation Track Veteran progress and document services, outcomes, and assessments in case management and HMIS systems
Evaluate the effectiveness of referrals and interventions; modify plans to improve outcomes
Ensure all documentation is accurate, timely, confidential, and compliant
Collaboration & Teamwork Coordinate transportation services and distribute bus tickets as needed
Actively participate in team meetings, program planning, and policy development
Perform other duties as assigned in support of the mission