Healthcare Logistics Distribution Operations Director - Relo Offered

UPS•Shepherdsville, KY

2d•Onsite

About The Position

UPS Healthcare is seeking a highly accomplished and strategic operations leader to direct complex healthcare logistics and distribution operations across a multi-site network. This role serves as the senior operational leader responsible for driving customer success, operational excellence, financial performance, regulatory compliance, and business growth across multiple healthcare distribution facilities. The HLD Director acts as a trusted strategic partner to customers, leading large-scale healthcare supply chain operations that support mission-critical patient and product flows. This leader will champion continuous improvement, develop and inspire high-performing teams, and collaborate across Sales, Engineering, Quality, Customer Success, and other cross-functional partners to deliver innovative, scalable, and customer-centric solutions. The successful candidate will provide leadership across a significant geographic portfolio, with accountability for operational execution, customer satisfaction, employee engagement, quality and compliance performance, profitability, and long-term strategic planning. This role requires a proven ability to lead complex operations, build strong customer relationships, drive organizational performance, and execute growth strategies in a highly regulated healthcare environment.

Requirements

Bachelor's degree or equivalent combination of education and experience.
10+ years of progressive leadership experience in logistics, distribution, supply chain, healthcare logistics, manufacturing, or related operations.
Experience leading large-scale distribution and logistics operations.
Proven experience managing multiple facilities and operational sites.
Demonstrated leadership experience with responsibility for developing and leading large teams.
Experience managing multiple worksites simultaneously
Experience managing multiple technologies to include warehouse management systems and warehouse automation
Experience having direct customer interactions
Healthcare, pharmaceutical, medical device, life sciences, or regulated supply chain experience
Experience with warehouse automation, robotics, advanced WMS platforms, and operational technologies.
Six Sigma, Lean, or continuous improvement certification.
Experience supporting new business launches, customer implementations, or network expansion projects.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Healthcare logistics or supply chain experience preferred.

Responsibilities

Manages the daily responsibilities of up to 13 facilities to include more than 20 customers, 40 management personnel, and 500 hourly employees
Develops, executes, and monitors operational strategy and processes through goals and standards to drive efficiency while ensuring customer satisfaction and compliance
Ensures that operations are meeting customer service level agreements and acts as UPS ambassador to customers participating in functional calls on operational performance
Monitors and presents monthly financial performance to review account-level profit and loss statements, and provides operational guidance for revenue growth, cost containment, and achievement of target margins
Monitors operational reporting to ensure that performance expectations are met and that operations adhere to internal standards, policies, procedures, and defined goals
Assesses quality control analysis and identifies areas for operational improvement
Works cross-functionally and collaborates with internal and external key stakeholders and vendors
Partners closely with Commercial, Solutions, Engineering, Quality, and Transportation teams to support new business implementation, network optimization, and customer growth opportunities.
Oversees the training, performance, development and succession planning of team members