Lead Service Associate M-F 2:30pm-11pm

UPS•Clermont, FL

1d•Onsite

About The Position

The Healthcare Lead Service Associate supports healthcare order fulfillment at a warehouse facility. Work includes receiving priority healthcare products, placing stock into storage, receiving and processing orders, picking and packing, shipping, inventory control, and customer service support. The team handles products such as medical devices, testing equipment, and pharmaceuticals, emphasizing speed, consistency, flexibility, visibility, and customer service. The role coordinates with a supervisor on warehouse activities and performance, while typically acting as a lead who coordinates and checks others’ work rather than serving as a supervisor. It performs hands-on operational work using established processes, with autonomy within defined procedures and practices. The position also supports service delivery against customer SLAs and KPIs, works with vendors, customers, and internal support groups, and contributes to operational improvement and customer relationships.

Requirements

Legal authorization to work in the United States; qualifying status includes U.S. citizen or national, lawful permanent resident, or a person otherwise authorized to work for this employer.
Successful completion of a background check and drug screen.
Ability to lift up to 70 pounds.
Ability to use material handling equipment, including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers at heights up to 28 feet.
Ability to work in ambient warehouse, refrigerated storage, or freezer environments.
Ability to perform work using established processes with a high level of accuracy and minimal supervision.

Responsibilities

Coordinate with the supervisor on warehouse activities and performance.
Receive healthcare products and orders, place stock into storage, pick and pack orders, and ship orders.
Provide customer service support.
Use material handling equipment to perform warehouse activities.
Use RF scanners and a computer-based warehouse management system for inbound, outbound, and inventory-control processes.
Perform tasks accurately with minimal supervision and ensure transaction accuracy, safety, and quality compliance.
Coordinate and check the work of others.
Help ensure contracted service delivery meets or exceeds customer SLAs and KPIs.
Collaborate with vendors, customers, and internal support groups.
Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
Support customer relationships, including face-to-face customer service when applicable.