Healthcare IT Technical Operations Associate III

HealthEdge•Remote,

1d•$70,000 - $88,000•Remote

About The Position

The Healthcare IT Technical Operations Associate III (L2) owns failure handling, reprocessing, and data reconciliation across healthcare systems and workflows. The role investigates and triages job failures, fallouts, and reprocessing requests raised by L1, then works with L3, product, and other stakeholders to identify root causes and drive resolution. Once a fix or instruction is available, the associate performs data corrections and reprocessing and validates the outcomes. The position is accountable for end-to-end data integrity through structured reconciliation and validation controls. It includes investigating interface issues, coordinating with vendors and other teams, guiding L1 on complex cases, maintaining audit trails, reporting reconciliation and service-level status, and communicating pending work and risks during shift handovers. The associate also supports preventive actions, process standardization, runbook updates, and automation opportunities. This is a full-time, permanent remote position in the United States. The work may involve multiple time zones in a hybrid or remote environment, extended periods sitting or standing in front of a computer and using video technology, occasional movement around an office, and travel depending on company needs. The annual US base salary range is $70,000 to $88,000.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 3–4 years of experience in application support, technical operations, or production support roles.
Experience with healthcare platforms such as HealthEdge, Facets, or QNXT.
Experience with healthcare data formats such as EDI X12 (270/271, 276/277, 834, 835, 837).
Ability to communicate clearly with external customers.
Experience with production monitoring tools for investigation and support.
Experience with ITSM tools such as Jira or ServiceNow.
Hands-on experience with SQL for data validation, log analysis, and reconciliation queries.
Solid understanding of incident management, SLA tracking, and escalation processes.
Strong analytical skills and attention to detail.
Understanding of US healthcare workflows, including claims processing, member enrollment, and provider interactions.
Familiarity with HIPAA compliance and healthcare data security standards.

Nice To Haves

Familiarity with monitoring tools such as Dynatrace.
Basic scripting knowledge for log review or automation.
Awareness of ITIL practices.

Responsibilities

Investigate and triage job failures, fallouts, and reprocessing requests raised by L1.
Perform initial analysis using application logs, database queries, monitoring tools, and upstream/downstream dependency checks to support root cause identification.
Work with L3, product, and other stakeholders to identify root causes and resolve issues, providing analysis, context, and coordination.
Execute data corrections and reprocess failed or fallout records according to standard procedures once a fix or instruction is available.
Validate outcomes after reprocessing and confirm successful completion.
Support preventive actions for recurring failures in coordination with L3 and product teams.
Reconcile record counts between input and output files, tables, and messages, and perform additional reconciliation as defined in the runbook.
Perform periodic reconciliations across interfaces to ensure end-to-end data integrity.
Complete ad hoc customer requests in a timely manner.
Analyze and resolve record-count mismatches, data mismatches, duplicates, missing transactions, and out-of-balance conditions.
Define and enhance reconciliation controls and validation checkpoints.
Maintain reconciliation logs and audit trails for data correction and reprocessing activity.
Analyze inbound and outbound interface issues across systems.
Coordinate with external vendors, trading partners, and upstream/downstream teams regarding file failures, format issues, delays, and data discrepancies.
Provide functional guidance to L1 for complex monitoring and triage scenarios.
Review L1-raised tickets for completeness and drive faster resolution.
Contribute to runbook and SOP updates to help L1 detect, report, and route recurring patterns.
Publish periodic reports on reconciliation status, fallout and reprocessing volumes, and SLA performance.
Document and communicate open reprocessing activities, pending reconciliations, and business-critical risks during shift handover.
Identify recurring failures and support permanent fixes and process improvements.
Recommend automation opportunities for reconciliation and monitoring activities.
Contribute to best practices and process standardization across interfaces.