Healthcare Field Engineer

PACS•PACS, FL

17d•$80,000 - $90,000

About The Position

The Healthcare Field Engineer supports, maintains, and enhances technology infrastructure and healthcare information systems across skilled nursing and senior living facilities. The role partners with facility and clinical teams to ensure reliable technology operations, secure access to healthcare information, and effective end-user support. It also supports regulatory compliance, system performance, and technology solutions that improve operational efficiency and patient care outcomes. The position supports enterprise infrastructure, clinical applications, and end-user computing environments at multiple facilities. It includes troubleshooting technical issues, deploying and optimizing systems, collaborating with stakeholders, and traveling to facilities for onsite support and technology projects. Up to 80% travel to facilities within the assigned state is expected, along with occasional out-of-state travel and participation in regular on-call rotations. The Tampa/St. Petersburg, Florida area is preferred. The base salary is $80,000–$90,000 annually, depending on experience and location.

Requirements

At least five years of field-based IT support or infrastructure experience.
Hands-on experience with cloud platforms, including Microsoft Azure and/or AWS.
Experience administering Active Directory and file shares.
Experience with desktop and end-user support.
Experience deploying and troubleshooting Windows client operating systems, including Windows 11, Microsoft Office, and SharePoint.
Experience deploying and troubleshooting Apple iOS and macOS.
Experience deploying and troubleshooting ChromeOS.
Experience with PSA and/or RMM tools.
Experience supporting printer hardware and software.
Experience with telecommunications technologies, including POTS, VoIP, fax, eFax, and ATA devices.
Experience configuring, administering, and troubleshooting networks.
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
Analytical and problem-solving skills, with the ability to independently resolve moderately complex technical issues.
Understanding of healthcare technology security, compliance, and data protection requirements.
Ability to manage multiple priorities and work effectively in diverse facility environments.
Ability to sit, stand, walk, speak, drive, and operate a computer for extended periods.
Ability to lift and carry up to 25 pounds.
Ability to bend, stoop, climb stairs, and work in confined spaces when installing or troubleshooting technology equipment.
Ability to install, connect, and test networking equipment and cabling.
Ability to travel by vehicle and airplane as needed.
Ability to travel up to 80% to facilities within the assigned state, occasionally travel to other states, and participate in regular on-call rotations.

Nice To Haves

Healthcare IT experience.
Experience supporting technology environments within skilled nursing, post-acute care, senior living, or healthcare organizations.
Microsoft Certified Professional (MCP) and/or Microsoft Certified Solutions Associate (MCSA).
CompTIA A+ certification.
CompTIA Network+ certification.
CompTIA Security+ certification.
CompTIA Cloud+ certification.
Microsoft Cloud and Azure certifications.
ITIL 4 Foundation certification.
Other relevant industry certifications.

Responsibilities

Support and improve enterprise technology infrastructure, healthcare information systems, and end-user computing environments across skilled nursing and senior living facilities.
Implement, maintain, and optimize EHR systems and other clinical applications, ensuring seamless integration with the enterprise environment.
Collaborate with clinical, operational, and business stakeholders to understand workflow requirements and deliver technology solutions that enhance user experience and productivity.
Maintain secure, compliant technology environments by implementing security controls, conducting risk assessments, and supporting adherence to healthcare regulatory requirements, including HIPAA and SOC standards.
Troubleshoot and resolve hardware, software, networking, telecommunications, and cloud-related issues while providing technical support to end users.
Travel to facilities to perform onsite support, infrastructure assessments, modernization initiatives, and technology deployments.
Participate in regular on-call support rotations.