Healthcare Field Engineer
About The Position
The IT Field Engineer provides technical support and infrastructure services across skilled nursing and senior living facilities. The role maintains healthcare technology environments, supports clinical and business applications, helps ensure secure and compliant IT operations, and delivers customer service to facility users. It supports reliable technology solutions for patient care across multiple facilities and healthcare environments. The position is remote in South Carolina, with candidates in the Columbia or Charleston areas preferred. It requires up to 80% travel to supported facilities, including locations approximately 3–4 hours from the employee’s home, occasional travel to additional company locations, and participation in a regular on-call rotation. The base salary is $62,000–$70,000, based on experience and location.
Requirements
- At least two years of field engineering experience, or at least three years of service desk experience demonstrating continual growth and advancement.
- Ability to sit, stand, walk, speak, drive, and work at a computer for extended periods.
- Ability to lift and carry up to 25 pounds, including computers, printers, and other IT equipment.
- Ability to bend, stoop, run network cables, connect and test networking equipment, and navigate stairs and crawl spaces when supporting facility infrastructure.
- Ability to travel by vehicle or air and transport technical equipment as required.
- Visual acuity sufficient to review documentation and technical information.
- Ability to hear and communicate effectively in person and by telephone.
- Ability to work independently, manage competing priorities, and demonstrate organization, follow-through, and accountability.
- Demonstrated ability to achieve performance objectives and deliver high-quality customer service.
- Knowledge of IT best practices and sound technical judgment.
- Business acumen and a customer-focused mindset.
- Effective written and verbal communication, including the ability to explain technical concepts to non-technical audiences.
- Relationship-building and stakeholder management skills.
- Ability to analyze information, solve moderately complex problems, and make sound decisions.
Nice To Haves
- Managed healthcare IT experience.
- Experience with Microsoft Azure and/or Amazon Web Services (AWS).
- Experience with Active Directory and file share administration.
- Experience with desktop and end-user support.
- Experience deploying and troubleshooting Windows 11, Microsoft Office, and SharePoint.
- Experience deploying and troubleshooting Apple iOS and macOS.
- Experience deploying and troubleshooting ChromeOS.
- Experience with PSA and/or RMM platforms.
- Experience supporting printer hardware and software.
- Experience with telecommunications technologies, including POTS, VoIP, Fax, eFax, and ATA devices.
- Experience with network configuration and troubleshooting.
- CompTIA A+ certification.
- CompTIA Network+ certification.
- CompTIA Cloud+ certification.
- Microsoft Fundamentals certifications.
- ITIL 4 Foundation certification.
- Other industry-relevant certifications.
Responsibilities
- Support and maintain healthcare information systems, electronic health record (EHR) platforms, and clinical applications across multiple facilities.
- Deploy, troubleshoot, and optimize end-user devices, operating systems, network infrastructure, telecommunications systems, and cloud-based technologies.
- Partner with facility leadership and healthcare professionals to assess workflow needs, improve system usability, and enhance technology solutions.
- Implement security best practices and support compliance requirements, including HIPAA and SOC standards, to help protect and provide access to healthcare information.
- Conduct facility visits, technical assessments, and risk evaluations to identify operational issues, security vulnerabilities, and opportunities for modernization and improvement.
- Provide responsive technical support, explain technical concepts to non-technical audiences, and build relationships with internal stakeholders and facility teams.
- Travel to supported facilities and participate in regular on-call rotation schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
