Healthcare Enrollment & Family Support Specialist

Boys & Girls Club of Truckee Meadows • Reno, NV

1d • $50,000 - $50,000 • Hybrid

About The Position

The Healthcare Enrollment & Family Support Specialist (also know as the Exchange Enrollment Facilitator) provides direct support to individuals and families seeking assistance with Nevada Medicaid and Nevada Health Link enrollment. This position will assist community members with understanding available healthcare coverage options, completing applications, navigating eligibility requirements, and addressing barriers that may impact access to healthcare coverage. The role will conduct enrollment appointments, participate in community outreach and engagement events, provide education and resources, and maintain accurate documentation and tracking of enrollment activities in alignment with grant requirements. Bilingual proficiency in English and Spanish is highly preferred, and strong administrative computer skills are required to effectively communicate and collaborate with the families we serve. Our Mission: To enable all young people, especially those who need us most, to reach their full potential as caring, productive, responsible citizens.

Requirements

• GED or high school diploma required.
• Strong administrative computer skills and proficiency in Microsoft Office Suite or similar software required.
• Strong written and verbal communication skills, with the ability to engage effectively with a diverse population and professionally represent BGCTM in the community.
• Excellent organizational skills and strong attention to detail.
• Ability to compile and analyze data and provide timely reports.
• Strong interpersonal skills, with the ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
• Ability to work effectively in a fast-paced, high-pressure environment while maintaining professionalism.
• Reliable and punctual, with a strong commitment to assigned tasks and responsibilities.
• Must be able to perform duties that require walking, talking, hearing, standing, sitting, and/or bending for long periods of time.
• May occasionally be required to kneel, run, and/or climb.
• Must be able to use hands and arms to enter data into the computer, use the telephone, and other office equipment.
• Must be able to perform surface and deep cleaning appropriately using potentially hazardous cleaners, including bleach, as needed.
• Must be able to lift, move, manipulate, and or hold objects up to 45 pounds.
• Provide 3 professional references.
• Complete a drug screen, background check, and fingerprint check.

Nice To Haves

• Bachelor’s degree from an accredited college or university preferred.
• Relevant course work or work experience in social services, human development, business administration, or a related field is desirable.
• Bilingual in English and Spanish strongly preferred.
• Bilingual proficiency in English and Spanish is highly preferred.

Responsibilities

• Provide onsite, mobile, virtual, and community-based enrollment assistance at BGCTM Clubhouses, Early Learning Centers, schools, and partner sites
• Assist families with Nevada Health Link navigation, Medicaid and Battle Born State Plans enrollment and reenrollment, eligibility verification, document completion, and referrals.
• Oversee grant management activities by maintaining accurate documentation and tracking of enrollment and participant activities, including data entry, recordkeeping, preparing required documentation, and completing reporting requirements.
• Work closely with the Family Services Director and other department staff to ensure program and grant objectives are met, and align education activities with existing programs.
• Conduct outreach through school partnerships, community events, and facilitating family engagement nights.
• Provide education and resources related to health coverage, benefits, and healthcare access to families.
• ALL BGCTM employees have the responsibility to help maintain the safety of our members and staff and ensure an optimal Club experience for all.
• Demonstrate and uphold BGCTM core values: generosity, respectfulness, encouragement, accountability, and trustworthiness.

Benefits

• 100% employer-paid medical, vision, and dental plans.
• Complimentary Short Term Disability, Long Term Disability, and Life Insurance coverage.
• Annual tuition reimbursement
• 7% pension plan
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED