Family Support Specialist
About The Position
Hively's mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. The Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community. In this role, you will be guiding parents and helping them find and pay for quality child care to ensure that children get the best start possible.
Requirements
- BA/BS with major coursework in social services/human development or related field
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Experience using Microsoft Office software and Google Suite
- Knowledge of all aspects of business office procedures
- Ability to communicate effectively both orally and in writing
- Ability to develop and maintain good working relationships with diverse groups of people
- Basic math skills
- Strong organizational skills
- Ability to appear for work on time
- Ability to follow directions
- Ability to understand and follow posted work rules and procedures
- Bilingual English/Spanish, Vietnamese, Chinese, Farsi, Punjabi or Hindi
Responsibilities
- Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
- Interview scheduled and drop-in appointments/complete necessary re-certifications
- Perform new intake orientation presentations as needed
- Conduct group intake appointments as needed
- Respond to and resolve parent and provider issues
- Maintain and update family, child and program files
- Provide quality customer service for internal and external agency customers
- Input data into the computer system in an accurate and timely manner
- Respond to requests for information from the public
- Travel to co-locations and satellite Hively offices as needed
- Attend all training/technical assistance workshops
- Attend all staff meetings
- Other duties as assigned
Benefits
- Medical, dental, and vision plans covered at 100% for the employee
- Health & Dependent Care FSA
- 14 Paid Holidays + 4 flex holidays, including your birthday!
- Generous paid time off policy (over 3 weeks per year)
- Tuition Reimbursement ($1,000/year)
- Employee Appreciation Program
- Life & Long Term Disability Insurance covered 100% by Hively
- 403(b) plan
- SEP-IRA plan with an employer contribution of 5% of annual salary
- Learning & Development Opportunities
- Financial wellness program with unlimited access to personal financial advisors
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
