Healthcare Customer Service Representative

TruHearing, Inc. • Draper, UT

13d • $19 - $20 • Onsite

About The Position

Our Customer Service team is looking for outstanding Member Services team members who enjoy engaging with empathy, can compassionately connect with customers, and demonstrate diligent detail orientation when assisting our customers with their questions and orders. If you are looking for a quality leadership team, growth opportunities, and you want to make over $20.00/ hour (starting pay at $19.00/ hour plus $200/ month quality and attendance bonus), then APPLY TODAY!

Requirements

• Customer Focus – Responds to immediate customer needs by following established scripts, services, or product offerings.
• Influence & Persuasion – Uses scripts or routine talking points to invite action.
• Productivity – Meets productivity standards of the organization with appropriate support.
• Initiative – Acts when provided clear direction.
• Planning & Organizing – Plans and organizes own activities within a defined schedule or timeframe.
• Using Technology – Uses basic IT tools or software.
• Quality – Meets quality standards of the organization with appropriate support.
• Accountability – Is on-time, on-task under appropriate supervision.
• Quality – Sets and exemplifies quality standards for area of responsibility.
• High School Diploma or equivalent

Responsibilities

• Taking inbound customer service calls and provide specific health plan/partner details relating to the individual’s benefits, programs, and products available and facilitate scheduling appointments with providers.
• Helping members with finance assistance through our financing partners.
• Working with Providers (Audiologists) processing clinic referrals.
• Assisting customers with hearing aid supply orders.
• Taking and make Inbound/Outbound calls regarding appointments and/or customer inquiries.
• Attending weekly one on one coaching sessions to align with company initiatives, training opportunities and performance objectives.
• Completing weekly, monthly, quarterly, and annual trainings on compliance, department procedures and continued Insurance/Partner knowledge.
• Following up on interdepartmental issues, emails, and voicemails.

Benefits

• health coverage
• a fully vested 401k match
• education assistance
• fully paid long and short-term disability
• paid time off
• paid holidays
• subsidizes the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED