Healthcare Customer Service Rep | $15 per hour! | Starts 7/30/26

Carenet Health•,

13d•Remote

About The Position

Ready to make a difference right from your home office? At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health. As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

Requirements

High School Diploma or GED (required and verified during background check)
Strong computer skills — data entry, screen navigation, and solid keyboarding speed
Experience using Microsoft Outlook and Word
Excellent customer service skills and a friendly, compassionate tone
Ability to stick to schedules and daily tasks
Great oral and written communication skills
Genuine empathy and care for others
Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.

Responsibilities

Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs – while being intentional in addressing hesitations to build trust and drive engagement
Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome
Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages, proactively addressing hesitations, and reinforcing the value of taking action
Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program’s benefits as part of the solution to build confidence and drive engagement
Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success
Reset appointments and schedules as needed to meet customer needs and expectations