Healthcare Customer Service Associate

Foundever® • Remote, Any

2d • Remote

About The Position

As a Healthcare Customer Service Representative, you’ll support a well-known benefits company by handling inbound calls related to employee benefits enrollment. You’ll guide customers through the enrollment process, troubleshoot issues as they arise, and provide clarity during important healthcare decisions—making a direct impact on individuals, families, and loved ones who rely on your support.

Requirements

• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must pass a background check
• A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

Nice To Haves

• 6mths experience in a Healthcare setting
• The flexibility to work various shifts, including evenings and weekends
• If you live within 50 miles of one of our on-site locations, you may be considered for an on-site opportunity based on business needs.

Responsibilities

• Handle inbound calls related to employee benefits enrollment.
• Guide customers through the enrollment process.
• Troubleshoot issues as they arise.
• Provide clarity during important healthcare decisions.
• Document interactions.
• Escalate issues with empathy to enhance customer experiences.
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.

Benefits

• medical, dental, life and vision insurance
• company-matched 401K contribution
• paid vacation time
• EAP and wellness program
• Employee discounts and referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED