Healthcare Consulting Senior Director - Patient Experience
About The Position
Huron is hiring a Healthcare Consulting Senior Director in Patient Experience to lead complex healthcare performance improvement engagements and deliver successful client outcomes. The role guides collaborative, high-performing teams; manages engagement economics, including budgets, revenue forecasting, margins, invoicing, and billing; and applies analytical and critical thinking to quantify benefits, identify risks, and develop solutions. The Senior Director works with clients to understand challenges, develop customized solutions, manage expectations, and deliver presentations and proposals. The position builds executive-level relationships, leads change processes, develops new business opportunities, and uses Huron capabilities to address client objectives. Senior Directors also contribute to business development by closing new business, presenting to clients and industry audiences, participating in negotiations, and closing contracts. They cultivate trusted-advisor relationships and lead, coach, and develop teams.
Requirements
- Bachelor’s degree.
- 10+ years of healthcare consulting, hospital operations, or performance improvement experience, including leadership of process redesign, change management, operational transformation, and cross-functional improvement initiatives.
- Demonstrated experience leading complex healthcare consulting engagements and implementation efforts focused on patient experience.
- Strong understanding of patient experience measurement methodologies, including CAHPS, patient experience analytics, and key drivers of consumer experience across inpatient, emergency department, medical group, support services, and payer settings.
- Knowledge of complex healthcare delivery systems and performance improvement opportunities, including access, throughput, care progression, care coordination, quality and safety, reducing length of stay, and reducing readmissions.
- Ability to lead, coach, and develop individuals and teams, and independently facilitate training and educational programs for clinical and non-clinical leaders.
- Willingness and ability to travel every week up to 50% (Monday–Thursday, with occasional onsite Fridays) and work extended hours as needed.
- Proficiency in Microsoft Office (Word, PowerPoint, and Excel).
- US work authorization required.
Nice To Haves
- Experience in a matrixed organization or cross-functional team environment.
Responsibilities
- Lead complex performance improvement engagements and create collaborative, high-performing environments that support successful client outcomes.
- Manage engagement-wide economics, including budgets, revenue forecasting, margins, invoicing, and billing.
- Quantify benefits, identify risks, and develop solutions for performance improvement initiatives using analytical and critical thinking.
- Understand client challenges, create customized solutions, manage client expectations, and deliver impactful presentations and proposals.
- Build strong relationships with executive-level clients and lead change processes.
- Identify business opportunities and leverage Huron capabilities to meet client objectives.
- Lead, coach, and develop individuals and teams.
- Facilitate training and educational programs for clinical and non-clinical leaders in one-on-one, small-group, and large-group settings.
- Close new business, deliver sales and industry presentations, participate in negotiations, and close contracts for new work.
- Cultivate trusted-advisor client relationships that generate positive references and new revenue.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Wellness programs
- Eligibility to participate in Huron’s annual incentive compensation program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
