Remote Healthcare Communicator

Inizio Engage•Yardley, PA

4d•$18•Remote

About The Position

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses. Representing clients on a variety of projects via inbound/outbound telecommunication. This is your opportunity to join Inizio Engage and represent a top biotechnology company! Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.

Requirements

Bachelor’s degree or equivalent work-related experience.
Inbound Call Center experience required.
Heavy phone duties and documentation.
Ability to multi-task and pivot on a moments notice
Excellent verbal, written, and listening communication skills.
Ability to join frequent meetings and calls without disruption or disconnecting
Competency with a computer keyboard and mouse.
Technically savvy.
Pleasant and professional telephone manner.
Flexibility in scheduling for rotating shifts to accommodate the needs of the business
Some Saturdays required with a day off during the week to accommodate needs of the business.

Nice To Haves

Experience with Five 9, Salesforce, Verint and Microsoft Office a plus
REMS experience a plus but no required

Responsibilities

Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
Accurately collect information required by individual programs and correctly capture in specific program databases.
Exhibit effective communication and tele-management skills.
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
Possess effective organizational skills, including working with multiple projects simultaneously.
Adhere to all company policies and Standard Operating Procedures.
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).