Communicator - Internal

Brantford Police Service • Brant, ON

6d • CA$72,338 - CA$96,451 • Onsite

About The Position

Under the direction of the N.C.O. i/c Communications, the incumbent will provide an effective and efficient link between the public and the police through professional communications. Shall, in the performance of duties, respect and protect human dignity and maintain and uphold the human rights of all persons.

Requirements

• An understanding of the organizational structure, Routine Orders, Policy and Procedures, practices within the Service as it pertains to duties performed
• Working knowledge of standard office and communications software
• Working knowledge of data entry
• Excellent oral and written communication skills
• Computer literate in word processing
• Proficient in keyboarding skills
• Ability to exercise good judgement and make good decisions
• Ability to adhere to policies and take direction from a supervisor
• Ability to observe, retain and prepare clear, concise, and accurate reports and operate communications and general office equipment
• Ability to communicate professionally and effectively with people at all levels of comprehension and to handle the public with courtesy and authority
• Must be capable of handling multi-tasks, produce work under strict and definitive deadlines
• All other qualifications the position justifies

Nice To Haves

• CPIC Operator Course - Entry Level
• CPIC Operator Course - Advanced Level
• Communications Training

Responsibilities

• Attend mandatory training and undergo proficiency testing as deemed appropriate
• Receive telephone requests for service from the public and upon obtaining sufficient detailed information, prioritize the call for service and forward same to the appropriate police field unit (s) or other agency by C.A.D. and/or voice radio transmission or telephone according to policy and procedure
• Dispatch and monitor officers and maintain contact for officer safety
• Monitor police units using GPS information systems
• Monitor audio and video systems as per Policy and Procedure
• Function as a switchboard/C.P.I.C. operator, answering the administration telephone lines and querying C.P.I.C. on behalf of non-MDT units
• Maintain RMS and C.P.I.C. and other information systems as necessary
• Be accountable to supervisors for the duties described
• Perform additional duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed