Remote Healthcare Collections Specialist
About The Position
Join Revenue Enterprises, an award-winning healthcare customer service and revenue cycle organization, where you'll make a meaningful impact on patients while building a rewarding career. At Revenue Enterprises, we're driven by integrity, passion, and respect. For more than 20 years, we've partnered with world-class healthcare organizations to improve the patient experience and support financial wellness. If you're looking for a company that values its employees, promotes from within, and gives you a voice, we'd love to hear from you. As a Patient Account Representative, you'll play a key role in helping patients understand and resolve their healthcare accounts with compassion and professionalism.
Requirements
- Must reside in Colorado, Montana, Texas, Kansas, or Wyoming to be considered.
- Authorization to work in the US
- High school diploma or GED
- Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
- Typing 40+ WPM with 90% accuracy preferred
Nice To Haves
- Prior Collections experience handling delinquent accounts
- Experience in customer service and/or healthcare preferred (but not required)
- Bilingual English/Spanish skills is a plus!
- Experience working from home preferred
- Prior collections experienced preferred
Responsibilities
- Providing outstanding customer service through inbound and outbound phone interactions
- Assisting patients and families with questions regarding healthcare balances and billing
- Working collaboratively with patients to create affordable payment solutions, including payment plans and settlements
- Processing credit card and ACH payments securely over the phone
- Accurately documenting account activity and customer interactions
- Following all applicable federal and state regulations while ensuring consumers understand their rights
- Meeting performance goals while maintaining a patient-focused approach
Benefits
- Competitive base pay
- Uncapped monthly commission program
- Comprehensive benefits package
- Remote work opportunities with optional office-based work arrangements
- Ongoing training and career development
- Paid 3-week training program delivered remotely or in-office, plus a mandatory one-day orientation at our Denver/Aurora office
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
