Remote Collections Specialist

ADT • Wichita, KS

5d • $17 - $20 • Hybrid

About The Position

ADT is committed to hiring team members who are passionate about providing exceptional customer service and understand the importance of customer satisfaction for their career development. As a company well-positioned to meet evolving customer needs, ADT also takes pride in upholding a rewarding work experience for all team members.

Requirements

• Minimum of one (1) year in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount.
• Customer Service experience in a remote setting.
• Multi Computer-screen navigation, multiple applications, strong negotiation skills.
• Basic typing, math, and problem-solving skills.
• Strong communication and verbal skills.
• Ability to multitask with multiple computer programs.
• PC experience and/or ability to learn basic functions.
• High school diploma or equivalent.

Responsibilities

• Resolve inbound and outbound calls by using multiple applications and screens.
• Respond to general billing inquiries to review and resolve account issues.
• Negotiate and obtain payments today or postdate within 7 days.
• Direct customers to the appropriate team within ADT if an issue is outside the scope of the collections role.
• Clearly explain billing charges and answer any questions related to billing.
• Ask probing questions to overcome objections by utilizing negotiation skills.
• Meet minimal standards/goals monthly.
• Meet all compliance and QA standards.
• Flexibility with special projects which may require overtime.
• Maintain appropriate attendance and adherence goals.
• High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
• 5G Home Internet and Fixed wireless internet are NOT accepted providers.
• Internet speeds of at least 50 mbps to download and 25 mbps to upload.

Benefits

• Access to healthcare benefits
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off (accrue up to 120 hours in the first year, accrual rate increases after the first year)
• 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED