Healthcare Call Center Representative - Part Time

Connecticut Orthopaedic Specialists Pc•Hamden, CT

39d•Onsite

About The Position

Connecticut Orthopaedics, recognized as the #1 Physician Practice in Orthopaedics in Connecticut for two consecutive years, is seeking a part-time Call Center Representative to join their exceptional care team. This role is the primary point of contact for patients seeking information or appointments, emphasizing efficient call management and outstanding customer service. The position offers a competitive salary, excellent work-life balance, and significant career growth opportunities within New England's largest private orthopaedic practice.

Requirements

High school diploma or equivalent required.
Minimum 1 year of experience in customer service or call center environment.
Ability to communicate effectively and clearly across all departments and to patients.
Time management skills for phone calls.
Ability to multitask in a high call volume call center.
Strong aptitude in the use of computer applications.
Exceptional interpersonal skills.
Capability to navigate computer applications while speaking with patients.

Responsibilities

Answering incoming phone calls, triaging to the appropriate party or managing patient needs.
Managing appointment requests from the website.
Registering patients into the practice management system.
Navigating provider schedules to book new or follow-up appointments.
Understanding and applying scheduling rules to meet provider team expectations.
Operating computer and its applications effectively to fulfill job duties.
Performing other duties as assigned by their supervisor.