Call Center Healthcare Representative - Part-Time Remote US

Gainwell Technologies LLC•Any city, OH

3d•$30,500 - $43,500•Remote

About The Position

Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours. Your role in our mission is to handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services. You will research and resolve inquiries efficiently while following established procedures and compliance guidelines. You will document customer interactions clearly and accurately in multiple systems during live calls. You will meet performance expectations including quality standards, service levels, and productivity goals. You will contribute to a collaborative team environment focused on delivering reliable and responsive support.

Requirements

At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
Clear and professional communication skills with the ability to manage challenging conversations calmly.
Self-motivated and dependable, with the ability to work independently in a remote setting.
Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace.

Nice To Haves

Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).

Responsibilities

Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
Document customer interactions clearly and accurately in multiple systems during live calls.
Meet performance expectations including quality standards, service levels, and productivity goals.
Contribute to a collaborative team environment focused on delivering reliable and responsive support.