Healthcare Benefits & Care Navigator
About The Position
Meta Care is seeking a compassionate, relationship-driven individual to serve as a trusted advocate and guide for health plan members of the Catholic Diocese of Tulsa. This is more than a traditional healthcare role. We are looking for someone who is passionate about helping people navigate healthcare, understand their benefits, access needed resources, and improve their overall well-being. At Meta Care, we believe in delivering the right care, in the right place, at the right time. Through meaningful relationships and proactive support, our team helps members feel cared for, supported, and never alone in navigating healthcare challenges. This role is ideal for someone with experience in a busy healthcare environment who enjoys helping others, solving problems, and building trusted relationships. As a Healthcare Benefits & Care Navigator, you will serve as a consistent point of contact for members by helping them understand and utilize healthcare benefits, navigate provider networks and healthcare systems, coordinate appointments and services, access wellness and community resources, and receive support during health challenges and transitions of care. This is a relationship-centered role focused on advocacy, guidance, and support. You will not do this alone. Meta Care provides a dedicated support team including pharmacists, nutritionists, social workers, and leadership who work collaboratively to support member needs.
Requirements
- Experience in a busy healthcare environment
- Experience helping others, solving problems, and building trusted relationships
- Strong interpersonal and communication skills
- Compassionate and service-oriented mindset
- Ability to manage multiple priorities
- Strong organizational skills and follow-through
- Comfort working independently and collaboratively
- Basic Microsoft Office proficiency
Nice To Haves
- Medical offices
- Care coordination
- Patient advocacy
- Provider offices
- Referral coordination
- Insurance verification
- Prior authorizations
- Population health
- Benefits navigation
- Practice management
- Clinical backgrounds including Medical Assistant, CNA, LPN, RN, or related experience
Responsibilities
- Build trusted relationships through outreach and ongoing communication
- Serve as a primary point of contact for members
- Provide guidance and support regarding healthcare and benefits questions
- Educate members on wellness resources and preventive care opportunities
- Identify barriers and connect members to available services and support
- Assist members with scheduling medical and specialist appointments
- Help members navigate provider networks and healthcare systems
- Coordinate third-party services and resources when appropriate
- Connect members with transportation, home support, and community resources
- Provide support following hospitalizations or significant health events
- Help members access wellness tools and programs
- Advocate for members as they work through healthcare challenges
- Work closely with Meta Care's interdisciplinary support team
- Participate in team and client meetings
- Support outreach and member engagement efforts
- Maintain timely documentation and confidentiality
Benefits
- Medical, dental, and vision insurance
- Meta Care contribution of 90% toward individual medical premiums
- Retirement plan
- Seven paid holidays
- Vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
