Healthcare Banking Support Specialist

U.S. Bank • San Diego, CA

4d • $32 - $43 • Hybrid

About The Position

The Healthcare Banking Support Specialist is a support role working directly with loans, customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working in partnership with the Healthcare Relationship Managers, Business Development Officers, and Relationship Analysts. Supports sales teams in executing a One Bank strategy and growing market share. Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional. Leads all efforts in business account openings, funding, and maintenance. Works closely with Bankers, legal, credit, construction, post-underwriting, lending services, attorneys, title companies, insurance companies and more to ensure proper lien position and a minimal number of loan exceptions.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically seven or more years of job-related experience
• Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
• Effective interpersonal, verbal and written communication skills
• Experience in receiving and implementing performance feedback & coaching
• Self-motivated and results-oriented with excellent organizational skills

Nice To Haves

• Experience working with commercial loans for the healthcare industry
• Considerable knowledge of departmental and bank products & services
• Proven customer service and problem resolution skills
• Experience deepening relationships over the phone with clients

Responsibilities

• Working directly with loans, customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship.
• Partnering with Healthcare Relationship Managers, Business Development Officers, and Relationship Analysts.
• Supporting sales teams in executing a One Bank strategy and growing market share.
• Retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.
• Leading all efforts in business account openings, funding, and maintenance.
• Working closely with Bankers, legal, credit, construction, post-underwriting, lending services, attorneys, title companies, insurance companies and more to ensure proper lien position and a minimal number of loan exceptions.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior