Healthcare Banking Specialist I

Fifth Third Bank

3d • Remote

About The Position

Provide: Powered by Fifth Third Bank, Provide empowers entrepreneurs to build their legacies. As the leader in tech-enabled financial services for aspiring and established small business owners, Provide offers an unmatched combination of industry expertise, personalized service, and customized financial products — enabling entrepreneurs to achieve their ownership dreams, realize financial independence, and strengthen their communities. Founded in a one-bedroom San Francisco apartment in 2013, Provide was acquired by Fifth Third in 2021, and in 2023, was named one of Fast Company’s Most Innovative Companies. Learn more at getprovide.com, and join the conversation on LinkedIn, Instagram, and TikTok. Our team is growing: Provide’s Sales team is looking for a bold, compassionate, and focused healthcare banking specialist to onboard, service, and manage healthcare practice owner customer relationships and serve as their one point of contact for all customer needs. In this role, you will focus on proactively consulting with and serving as a trusted advisor for customers to help them achieve their financial goals by providing smart financial solutions for personal and business needs; collaborating with a team of product and retail partners by utilizing the One Bank Sales Cycle to understand the customers’ holistic business needs; and increasing revenue by identifying and providing needs-based solutions and services to customers. As a Provide and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. You will be accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the risk appetites of Provide and Fifth Third Bank, you will be expected to achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Bachelor's degree or equivalent work experience
• Proven ability to build new and existing customer business and provide a positive customer experience
• Extensive knowledge of non-credit products
• Knowledge of commercial and treasury management services, as well as alternative lending and financial options
• Ability to assess customer needs, drivers of profitability, and corporate/personal lifecycle-optimizing financial solutions
• Effective problem-solving and analytical skills with the ability to handle and prioritize multiple tasks
• Strong verbal and written communication skills, with particular emphasis on experience in phone-based negotiations and presentations
• Demonstrated alignment with the Bancorp vision and core values through personal actions and leadership influence to promote high-performing work groups
• Proven ability to work in a team-based sales environment
• Proficiency in all Microsoft Office applications

Nice To Haves

• Three (3) or more years of sales experience
• One (1) year or more experience managing business banking or commercial relationships
• Virtual/remote customer management experience
• Familiarity with prospecting and CRM sales tools

Responsibilities

• Onboard and manage referred relationships from internal partners to uncover additional lending opportunities, including treasury solutions, depository accounts, merchant services, payroll, human capital management, and more
• Work with product partners to analyze, evaluate, and develop a tailored relationship strategy for each customer
• Prepare loan documents through written analysis, recommendation, and coordination with Middle Office
• Coordinate loan closing, packaging, servicing, and, if necessary, the liquidation of professional practice loans to conform with the Bank's policies and regulatory compliance
• Balance risk and return measured by any charge-offs that result in loss of income within the first 12 months, and actively engage with Credit and Risk Management partners to follow policy and processes, including servicing and liquidation requests as needed
• Effectively retain and grow long-term, profitable customer relationships with in-footprint and out-of-footprint customers across the country
• Cross-sell all applicable Fifth Third Bank products and services to an existing portfolio of business customers and their owners/senior management with the goal of being the customers’ lead or primary bank
• Coordinate all virtual customer-related activities, including credit support and with other product partners
• Conduct thorough and effective pre-call planning, One Bank Consultative Sales approach, and prompt post-call follow up
• Utilize the Bank's customer relationship management (CRM) system for customer activity tracking, call reports, and pipeline management
• Partner with portfolio managers and credit officers on credit requests and adhere to established portfolio management guidelines

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree