Healthcare Associate
About The Position
Sentido Health is a boutique home health solutions company dedicated to providing heartfelt care to medically complex patients and their families. We combine the product selection and clinical resources of large national organizations with the individualized approach of a boutique provider, treating patients like family and aiming to be a partner in their care. This is an evergreen posting, and we are always seeking talented, caring individuals to join our team, keeping applications on file for future openings. The Healthcare Associate role is designed as a starting point, offering comprehensive training in Durable Medical Equipment (DME), including products, insurance, documentation, and patient care coordination. No prior DME experience is necessary, as we provide all the training needed. As a Healthcare Associate, you will be central to daily operations, ensuring accurate and timely delivery of care. You will be the primary contact for monthly order fulfillment, managing insurance verification, patient communication, and documentation to ensure seamless operations. We are looking for a detail-oriented, people-first individual who is passionate about making a difference from behind the scenes. Bilingual candidates are strongly encouraged to apply.
Requirements
- Exceptional attention to detail, especially when processing orders, verifying insurance, and maintaining patient records.
- Strong verbal and written communication for professional interaction with patients, teammates, and leadership.
- Ability to prioritize and multitask effectively in a fast-paced, high-volume environment.
- A collaborative, team-first mindset.
- Proficiency with computer systems, including Microsoft Office Suite and healthcare management software.
- A genuine commitment to HIPAA compliance and patient confidentiality.
- Problem-solving instincts and sound judgment to resolve day-to-day patient and order issues.
- A desire to learn and grow in the DME field.
- High school diploma or GED required.
- Minimum of six (6) months of experience in healthcare, customer service, or office administration.
Nice To Haves
- One (1) or more years in healthcare operations, HME/DME, or a comparable healthcare environment.
- Experience with Brightree or comparable healthcare management software.
- Working knowledge of insurance verification across Medicare, Medicaid, and commercial payers.
- Familiarity with medical terminology.
- Bilingual candidates are strongly encouraged to apply.
Responsibilities
- Receive and confirm patient orders via phone, email, and text, ensuring accuracy and completeness.
- Process orders, requests, and patient information updates in Brightree.
- Serve as a point of contact for patients and caregivers, resolving needs and escalating when necessary.
- Verify insurance coverage across all payers prior to every order fulfillment.
- Scan, file, and maintain patient documentation in compliance with organizational and regulatory standards.
- Keep patient and order records accurate and current in Brightree.
- Build working knowledge of product lines to consult patients and support the sales team.
- Assist with additional projects and initiatives as needed.
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Accidental insurance
- Short-term disability
- Flexible savings account
- GAP insurance
- Telehealth
- PTO (80 to 160 hours based on tenure)
- 401(k) with matching (100% match up to 4%, partial match up to 6%)
- Wellness perk (Free gym membership or $25 monthly stipend if unavailable in your area)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
