Healthcare Assistant - Desert Sky

PLANNED PARENTHOOD ARIZONA INC•Phoenix, AZ

2d•Onsite

About The Position

Planned Parenthood Arizona (PPAZ) provides family planning and reproductive health services, including birth control and contraceptive counseling, sexually transmitted infection testing and treatment, pregnancy testing and counseling, HIV testing, annual exams, abortion care, and sexuality education. The Health Care Assistant performs front- and back-office duties in PPAZ Health Centers. Work at a particular Health Center is not guaranteed; PPAZ may assign the employee to any Health Center as business needs require. Health Center schedules may change, and the employee may be required to change weekly schedules and total hours worked. Front-office work includes welcoming clients, helping them complete paperwork, entering patient information into electronic medical records, providing general information and patient education, scheduling appointments, maintaining medical records, fulfilling contraceptive supply orders, and supporting billing and cash-handling procedures under the Center Manager’s supervision. Back-office work includes maintaining inventory and exam rooms, sterilizing instruments, providing and documenting patient education, performing approved laboratory tests and venipuncture, recording and referring abnormal results, supporting clinicians during exams and procedures, and participating in continuous quality improvement and risk-management activities. The employee must exercise discretion when handling confidential and proprietary information, including protected health information. The work environment typically has a moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED.
One year of work experience in a health care facility or clinic.
Two years of customer service experience preferred.
Ability to read, analyze, and interpret business, financial, legal, professional, technical, and regulatory materials.
Ability to write reports and business correspondence and present information effectively in response to questions.
Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; interpret bar graphs; and work with fiscal data in tables.
Ability to solve practical problems, exercise judgment in situations with limited standardization and time constraints, and interpret written, oral, diagrammed, or scheduled instructions.
Valid driver’s license and an insurable driving record.
Commitment to neutrality, confidentiality, and professionalism.
Strong organization, attention to detail, written and verbal communication, tact, diplomacy, problem-solving, and judgment.
Ability to build trust and relationships with diverse audiences, work independently in a fast-paced environment, manage multiple priorities, and deliver results on time.
Demonstrated analytical skills, including the ability to interpret data, identify trends, and recommend solutions.
Demonstrated computer skills and proficiency with HRIS, Microsoft Outlook, Word, Excel, and PowerPoint.
Willingness to travel to all health centers in the service area and work flexible hours as needed.

Nice To Haves

Certified Medical Assistant preferred.
Experience with Windows-based computer systems helpful.
Two years of customer service experience preferred.

Responsibilities

Greet clients professionally and help them complete appropriate paperwork.
Enter accurate and complete patient information into electronic medical records; prepare and distribute mail.
Provide general information and patient education, including pregnancy options, contraceptive methods, emergency contraception, abortion, and medication abortion.
Schedule appointments and understand PPAZ medical services, programs, and fees.
Prepare, file, transfer, and purge medical records; maintain transfer logs; document pertinent patient conversations; and prepare charts for the next day.
Fulfill contraceptive supply orders with appropriate authorization and documentation, maintain stock, and ensure prescription labels and product inserts are provided.
Support billing and cash handling, including system reports, insurance entry, charge entry, payment entry, and end-of-day closing procedures under the Center Manager’s supervision.
Maintain inventory and supplies in exam rooms and the laboratory; set up and clean rooms between visits and at the end of clinic.
Maintain sterilization of instruments and instrument packs.
Assess individual patient education needs, provide appropriate education, and document it.
Measure patients’ weight and height and take blood pressure; perform laboratory tests and venipuncture within approved scope of practice.
Document laboratory results in patient charts and the lab book, refer abnormal values to clinicians, and maintain the lab according to OSHA and CLIA standards and guidelines.
Instruct and reassure patients during procedures and exams, discuss exam results as directed by clinicians, provide contraceptive-method education or review according to patient need and PPAZ protocols, and make appropriate referrals.
Document actions appropriately and participate in CQI and risk-management activities, including follow-up care, documentation, and occurrence reporting.
Protect confidential and proprietary information, including patient protected health information, in accordance with HIPAA.
Travel to health centers in the service area and work flexible hours as needed.