About The Position

The Healthcare Assistant collaborates with the interprofessional team to deliver quality patient care under the direction of a licensed nurse, taking into consideration the age-specific needs of the populations served. The position contributes to overall unit functions and coordinates communication for the unit, with primary responsibility for medical record management. It facilitates patient data management through transcription, order entry, and documentation, and supports effective use of equipment, supplies, and other department resources. The role includes customer communication, assistance with admissions, transfers, and discharges, patient-care activities within the position’s scope, safety practices, and management of medical records and information. The position is part-time at Sharp Mary Birch Hospital in the NICU, with variable start and end times and an 8-hour shift. Weekend work is required every other weekend. On-call work is not required. This position is covered by a collective bargaining agreement with SEIU-UHW. Employees are required to join the union within 31 days of hire and remain a member or qualifying contributor for the duration of the agreement. The posting states that it is available only to existing members of the ratified SEIU Bargaining Unit with a contract expiration date of September 30, 2027, and will be posted internally for seven days from September 17, 2026, to September 24, 2026.

Requirements

  • Current AHA Basic Life Support for Healthcare Professionals (AHA BLS Healthcare) certification from the American Heart Association is required.
  • Knowledge of basic patient or resident care skills.
  • Effective interpersonal skills.
  • Ability to perform baseline patient or resident care skills under the guidance of a licensed nurse.
  • Fluency in written and spoken English.
  • Must join SEIU-UHW within 31 days of hire and maintain membership or qualifying contributor status for the duration of the collective bargaining agreement.
  • Must be an existing member of the ratified SEIU Bargaining Unit with a contract expiration date of September 30, 2027, as specified in the posting.

Nice To Haves

  • High school diploma or equivalent.
  • Training comparable to a certified nursing assistant course.
  • One year of recent experience in a geriatric setting or recent experience in an acute-care hospital.
  • One year of experience as a unit clerk or secretary.

Responsibilities

  • Collaborate with the interprofessional team to deliver patient care under the direction of a licensed nurse, considering age-specific needs.
  • Coordinate unit communication and manage medical records, including transcription, order entry, and documentation.
  • Support appropriate use of equipment, supplies, and other department resources.
  • Greet customers in person and by telephone, obtain and relay information, respond to requests, and handle calls and messages promptly.
  • Answer call lights and phones within the specified response times; coordinate with physicians and department staff by phone or paging system.
  • Communicate effectively with staff, follow the chain of command, prioritize workload, request assistance as needed, and report when demands exceed capacity.
  • Prepare rooms for admissions; welcome and orient patients and families; inventory belongings; and account for belongings during transfers and discharges.
  • Transport patients safely and on time to activities, therapies, and other departments; remove equipment and supplies at discharge and update patient disposition systems as required.
  • Enter orders for equipment, supplies, and dietary needs as directed by an RN, seeking clarification when necessary.
  • Provide and document patient care within the role’s scope, communicate changes or concerns, follow telemetry processes in monitored units, and notify licensed nurses of urgent or out-of-scope issues.
  • Follow infection-control, safety, patient-mobilization, equipment-use, and restraint-management procedures; report hazards and injuries as specified.
  • Maintain patient charts and records, obtain and file medical information, update electronic information systems, and prepare data for inter-facility transfers.
  • Coordinate test scheduling and retrieval of results, obtain relevant diagnostic and laboratory information, and prepare or stock downtime packets.
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