Healthcare Applications Analyst (Full-Time)

OrthoNebraska•Omaha, NE

4d•Onsite

About The Position

The Healthcare Applications Analyst serves as a critical liaison between Information Technology, Clinical Operations, and Business Departments to support, optimize, and enhance healthcare applications that drive patient care and organizational efficiency. This role combines strong technical expertise with a deep understanding of clinical and operational workflows to ensure healthcare technology solutions align with organizational goals, regulatory requirements, and user needs.

Requirements

Bachelor's degree in Information Technology, Healthcare Informatics, Computer Science, Healthcare Administration, or related field, or equivalent experience.
3+ years of experience supporting healthcare applications in a clinical, operational, or healthcare IT environment.
Experience designing and supporting healthcare workflows and business processes.
Experience developing and maintaining interfaces using Rhapsody Interface Engine or similar data interface product.
Experience administering and configuring Luma Health or similar patient engagement platforms.
Experience developing complex web forms, workflow automations, and digital patient interaction solutions.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Healthcare workflow analysis and operational process improvement expertise.
Application configuration and administration.
System integration and interoperability experience.
HL7, API, and FHIR development knowledge.
Interface engine development experience.
Patient scheduling and experience workflow design.
SharePoint solution development and administration.
IT Service Management knowledge.
Vendor management skills.
End-user training and change management capabilities.
Project management and customer service excellence.
Must be able to pass background check.
Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.

Nice To Haves

Responsibilities

Serve as the primary analyst and technical resource for healthcare applications supporting clinical, operational, and administrative workflows.
Analyze workflows and identify opportunities to improve efficiency, patient safety, user experience, and operational effectiveness.
Support application lifecycle activities including implementation, configuration, upgrades, testing, troubleshooting, and optimization.
Collaborate with clinicians, nursing leadership, operational departments, and business stakeholders to gather requirements and translate them into technical solutions.
Develop and maintain application documentation, workflows, standards, and support procedures.
Participate in project planning, system implementations, and technology initiatives.
Evaluate clinical and business processes to identify opportunities for automation and workflow improvement.
Design technology solutions that improve patient engagement, communication, scheduling, and operational efficiency.
Analyze system utilization and recommend enhancements supporting organizational objectives.
Provide consultation regarding healthcare application best practices, integration, and optimization.
Administer, configure, and optimize patient scheduling and engagement platforms.
Design and develop web forms, patient intake forms, registration workflows, scheduling workflows, automated communications, and digital engagement tools.
Configure automation rules, workflow routing, patient reminders, and engagement campaigns.
Monitor system performance and implement enhancements that improve patient experience and operational outcomes.
Design, develop, test, and maintain interfaces using Rhapsody Interface Engine.
Build and support HL7, API, FHIR, and other healthcare data integrations.
Troubleshoot interface failures, data integrity issues, message processing errors, and connectivity concerns.
Collaborate with vendors and internal teams to ensure interoperability between healthcare systems.
Monitor integration performance and implement reliability improvements.
Design, build, train, and maintain SharePoint sites, libraries, lists, forms, and workflow solutions.
Develop solutions that improve collaboration, document management, and operational efficiency.
Implement process improvements using Microsoft technologies.
Maintain governance, security, and best practices for SharePoint solutions.
Utilize IT Service Management tools to manage incidents, service requests, changes, and problem resolution.
Perform root cause analysis and corrective action planning for recurring issues.
Provide advanced troubleshooting and support for application-related issues.
Coordinate with vendors and technical teams to resolve complex system challenges.
Deliver user training and educational materials for clinical and business applications.
Serve as a trusted advisor to department leaders regarding application functionality and workflow enhancements.
Facilitate meetings to gather requirements and evaluate solution effectiveness.
Promote user adoption and change management during system implementations and enhancements.
Support and maintain healthcare applications including: SharePoint Online, Luma Health, Rhapsody Interface Engine, Freshservice, PerfectServe, Baxter medical device integrations and related applications, Braun medical device integrations and related applications, Healthcare communication and patient engagement platforms, Clinical workflow applications, Business productivity and operational systems.
Adhere to organizational policies, HIPAA requirements, security standards, and applicable regulatory guidelines.
Perform all other duties as assigned within scope and demonstrated competency.