Healthcare Ambassador Virtual Hiring Event
About The Position
Catholic Health is seeking Healthcare Ambassadors to deliver a premium, hospitality-driven experience that reflects Catholic Health’s mission of “Long Live Health” while ensuring access, comfort, and seamless coordination across the system. The Ambassador serves as the liaison and concierge for Catholic Health’s patients, guests, and employer partners and acts as the primary point of contact through their health care journey at Catholic Health. This position combines customer service, clinical navigation awareness, and relationship management to ensure every patient and guest receives compassionate, coordinated, and exceptional care.
Requirements
- Minimum 3–5 years’ experience in hospitality, concierge services, healthcare navigation, or patient relations
- Experience with Salesforce, Epic, or other CRM/EMR systems preferred
- Knowledge of patient / consumer experience management platforms (e.g., Qualtrics, Medallia, Press Ganey)
Nice To Haves
- Clinical or healthcare background (e.g., CNA, medical office coordinator) is highly desirable
Responsibilities
- Serve as a high touch, single point of contact for enrolled patients
- Coordinate appointments, pre-registration, transportation, lodging, and other logistics
- Provide wayfinding and helps coordinate services relevant to patient care at Catholic Health + beyond
- Communicates proactively before, during, and after appointments to ensure satisfaction and continuity
- Escort or coordinate handoffs between departments, reducing delays and confusion
- Ensure service recovery in real time to resolve any concerns or issues promptly
Benefits
- generous benefits packages
- generous tuition assistance
- a defined benefit pension plan
- a culture that supports professional and educational growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
