Healthcare Advocate

Amma Inc.

135d

About The Position

Amma is a company founded with the mission to provide every American with a healthcare advocate. The US healthcare system is complex, and Amma aims to simplify it by matching patients and families with experienced healthcare advocates, typically nurses and care professionals. These advocates guide patients through their medical journeys, helping them understand treatment options, schedule appointments, and secure medication. Amma's platform is designed to empower these advocates to provide the best possible support to people navigating difficult health challenges. The company was founded by a team with extensive experience in building and scaling healthcare companies, and they are looking for a small, high-agency team that values ownership, clear thinking, and tackling meaningful problems.

Requirements

3+ years of experience in nursing, community health, care coordination, or patient advocacy
Exceptional communicator: can explain complex information clearly, concisely and with empathy
High emotional intelligence: ability to read, respond, and regulate emotions in yourself and others
Demonstrated persistence: relentless in following through within complex, slow-moving systems
Innate curiosity: possess drive to understand systems, people and root cause
Highly organized: ability to manage multiple patients and complex cases simultaneously
Practiced candor: communicate directly and truthfully (even when it's hard) while delivering it kindly
A strong bias toward action: enjoy jumping into problems and building solutions

Nice To Haves

virtual care experience a plus

Responsibilities

Serve as the primary point of contact for a panel of patients and families navigating chronic and complex medical conditions
Help patients understand diagnoses, staging, treatment plans, and next steps
Manage continuity of the care plan across all healthcare providers and systems, ensuring no appointments, follow-ups, or vital details are missed
Provide ongoing emotional support and guidance during treatment and recovery
Coach and motivate patients to support engagement and behavior change
Guide treatment decisions and second opinions
Research and identify top specialists and healthcare organizations
Facilitate second opinions and specialist referrals
Help patients compare treatment options and understand tradeoffs
Identify opportunities for prevention, early intervention, and better outcomes
Help patients stay organized across a spectrum of needs, including medication management, financial aid and mental health support
Navigate insurance, benefits, and access to care
Research providers, treatment options, and community resources
Proactively identify and resolve risks, gaps, or delays in care
Use Amma's internal tools and AI systems to manage patient workflows efficiently
Proactively provide feedback on how our processes, policies or products could be improved
In many cases, help guide implementation of new processes and experiment with new tools