HEALTHCARE ADMINISTRATIVE ASSOCIATE - New River Valley Medical Center

Carilion Clinic • Christiansburg, VA

5d • Onsite

About The Position

The Healthcare Administrative Associate supports front office operations and helps ensure efficient, effective patient care delivery. Depending on practice size and workflows, the associate may perform one higher-level function rather than multiple functions. The role includes administrative, scheduling, registration, customer service, and related support duties. Basic clinical support tasks may be performed under supervision as assigned. The position is based at New River Valley Medical Center in Christiansburg, Virginia, and works Monday through Friday on day shift with rotating holiday coverage. Eligible external hires may receive a $1,500 sign-on bonus, subject to applicable guidelines.

Requirements

• High school diploma or GED.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Perform front office functions, including patient registration, scheduling, check-in, and check-out.
• Manage multi-line phone systems, screen calls, and route messages appropriately.
• Maintain accurate patient demographic, insurance, and eligibility information.
• Collect co-payments, deductibles, and other payments, and balance daily transactions.
• Coordinate referrals and obtain insurance authorizations as required.
• Maintain and organize medical records in compliance with regulatory standards.
• Perform charge entry and coding support, and resolve billing-related issues.
• Use electronic medical record systems for scheduling, reporting, and documentation.
• Provide directions and assistance to patients and visitors.
• Maintain reports, databases, and spreadsheets, and perform basic data analysis.
• Support administrative functions, including correspondence, reports, and meeting materials.
• Assist with event coordination, scheduling logistics, and departmental projects.
• Perform basic clinical support tasks under supervision as assigned.
• Serve as a resource for team members and assist with training as needed.
• Maintain a safe, organized, and efficient work environment.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years.
• Voluntary 403(b).
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.
• Eligible external hires may receive a $1,500 sign-on bonus, subject to applicable guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED