Healthcare Account Leader

Blank Metal•Minneapolis, MN

1d•Hybrid

About The Position

We're building a production-level AI company, and our healthcare practice is one of the places where the work matters most. We need a Healthcare Account Lead who can sit across the table from a CEO, COO, CIO, or CMO, earn trust through clear thinking, and turn that trust into engagements that compound over time. In this role you'll own the executive relationships in our healthcare accounts, shape how Blank Metal applies AI to healthcare problems, and carry deals from first conversation through MSA, SOW, and a clean handoff to delivery. You'll work closely with the Head of Healthcare Practice, our engineering and project leads, and our partners at Anthropic, OpenAI and other platforms to ship work that moves the business. This isn't an account-management role. It's account leadership — strategic, commercial, and hands-on with the AI conversation. Hybrid full-time, based in San Francisco or Minneapolis, reporting to the Head of Healthcare Practice.

Requirements

7+ years in account leadership, professional services, strategic management consulting, or enterprise sales with senior healthcare clients
AI-native operator: you've used AI tools to change how you work and you can show what you built, we will ask you to open your computer and show us.
Track record of building and growing executive relationships inside healthcare — payers, providers, life sciences, or digital health
Demonstrated ability to translate healthcare business problems into technology solutions; AI experience required
Comfortable owning commercial paper end-to-end — MSA, SOW, scoping, pricing — and walking deals through legal and procurement
Strong communicator across clinical, technical, and executive audiences.
Data-driven and outcome-obsessed: you track what you own and you know what's working
Entrepreneurial and self-directed — you build the structure, you don't wait for it
Comfortable representing Blank Metal in C-suite rooms, healthcare conferences, and industry events

Nice To Haves

Familiarity with HIPAA, HITRUST, and the realities of deploying AI in regulated clinical and operational environments is a plus
Open to travel for clients, partners, and conferences (10% - 15%)

Responsibilities

Own executive-level client relationships across the C-suite — CEO, COO, CIO, CMO, CFO, and the senior leaders who actually move budget
Earn trust through consistent execution and clear thinking, not vendor theater
Set the cadence and forum that keep executives close to the work — exec syncs, steering committees, and the right read-outs at the right altitude
Use escalation as a tool, not a failure: know when to raise something up the chain, who to bring it to, and how to frame it so the right decision gets made fast
Be the single point of accountability across your engagements — the first call when something matters, the steady hand when it gets hard
Drive client satisfaction by closing the loop on commitments, surfacing risks early, and protecting the relationship over the transaction
Build and execute account growth plans that map directly to the client's clinical, operational, and financial strategy
Find the next (few) problems worth solving before the current one wraps
Own MSAs and SOWs from first conversation to signature, working tightly with legal, finance, and delivery
Drive measurable, attributed account expansion year over year, with disciplined pipeline hygiene in HubSpot and Notion
Use AI agents and automations to run accounts — meeting prep, account intelligence, follow-up, expansion signals — and demonstrate the AI-native operating model in how you actually work
Help define how Blank Metal applies AI across payer, provider, life sciences, and digital health — what we do well, where we win, and what we don't take on
Translate healthcare workflows, regulatory realities (HIPAA, HITRUST), and clinical and operational pain into repeatable solution patterns
Partner with engineering and solution design to scope the right work for the right outcome — production AI, not pilots that die in slide decks
Build the points of view, reference architectures, and case studies that establish our healthcare practice in the market
Set engagements up to win on day one: clear scope, clear roles, clear outcomes, realistic timelines
Stay engaged through the transition — you don't disappear at signature; you stay close as delivery ramps
Partner with delivery leads to keep clients informed, supported, and growing throughout the engagement
Bring delivery insights back into pitches, proposals, and roadmap conversations so we sharpen with every project