Healthcare Account Executive - Raleigh NC

UPS•Charlotte, NC

1d•Onsite

About The Position

The Healthcare Account Executive supports the Raleigh, Durham, and Greensboro, North Carolina territory. The role achieves assigned sales plans by generating profitable UPS revenue growth through new business development and retention of existing business within assigned accounts. The Account Executive analyzes customers’ supply chain needs, develops appropriate solutions, responds promptly to customer requests, and builds relationships with stakeholders at all levels of customer organizations to create revenue opportunities across UPS product and service lines. The position meets with customers daily to discuss complaints and collect supporting documentation, such as invoices. It also works with operations to implement accounts with special requirements, including unique delivery schedules, additional conveyors, or additional drivers. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role requires reliable transportation and daily customer meetings.

Requirements

Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
The employer will not sponsor a visa for this or future positions.
Must currently be located in the same geographic location as the job or be willing to relocate independently.
Must have a bachelor’s degree or an internationally comparable degree, or be a current UPS employee with three years of UPS experience.
Experience with supply chain concepts.
Must have reliable transportation.
Must meet with customers each workday.

Nice To Haves

Familiarity with core service offerings across business units and deep familiarity with product, service, and customer-facing technology offerings of at least one business unit.
Knowledge of competitors’ offerings and ability to compare UPS and competitors’ products, services, customer-facing technology, and customer experience.
Ability to consider industry and financial trends and understand business models and operating structures when making account decisions.
Detailed understanding of competitor strategies and offerings, including the ability to analyze competitive information and identify opportunities to improve UPS’s competitive position.
Ability to research customer stakeholders’ and decision-makers’ needs, requirements, perspectives, preferences, history, processes, and constraints.
Basic understanding of processes, procedures, and technology used for intermodal transportation.
Ability to use negotiation techniques in less complex situations and gain consensus among involved parties.
Ability to recognize customer issues, identify resolutions to basic issues, and recommend solutions.
Ability to build relationships throughout customer organizations and make recommendations regarding account decisions or strategies.
Detailed understanding of supply chain concepts and ability to recommend changes to solve supply chain problems.

Responsibilities

Execute previously signed contracts by introducing new products and services and expanding business within customer accounts.
Perform pre-call analysis, including researching account history, shipping details, and complaints, to prepare for sales calls.
Respond to internal sales leads from sources such as operations and Package Operations staff to identify opportunities and develop sales strategies.
Analyze price quotes for accuracy and determine how to propose solutions to customers.
Generate customer-facing reports outlining shipping history, billing history, and account incentives, such as contracted discounts, and renegotiate contracts.
Document customer information and provide account status updates to the sales team.
Train customers on proper packaging techniques to help avoid damages.
Meet with customers each workday to discuss complaints and obtain supporting documentation.
Collaborate with operations to implement accounts with special shipping needs.
Develop new business and retain existing business in assigned accounts.
Analyze customer supply chain needs and recommend solutions.
Build relationships with customer stakeholders and identify revenue opportunities across UPS product and service lines.