Health Worker 2 (2586) - Citywide - H00195

City and County of San Francisco•San Francisco, CA

9d•Onsite

About The Position

This is a Citywide Exam posting for the San Francisco Department of Public Health (SFDPH). The SFDPH's mission is to protect and promote the health of all San Franciscans through its various divisions, including the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care. The Population Health Division provides core public health services such as health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services offers a range of mental health and substance use treatment services. Positions may be located at various sites including Zuckerberg San Francisco General Hospital (ZSFG), Laguna Honda Hospital (LHH), clinics, the San Francisco Community College District (CCD), the San Francisco Unified School District (USD), the Human Services Agency (HSA), and the Department of Homelessness and Supportive Housing (HOM). Shift requirements may include days, evenings, weekends, and/or holidays depending on the specific position.

Requirements

One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties: Serving as a liaison between targeted communities and healthcare agencies, Providing culturally appropriate health education/information and outreach to targeted populations, Providing referral and follow up services or otherwise coordinating care, Providing informal counseling, social support and advocacy to targeted populations, Escorting and transporting clients, Providing courier/dispatcher functions, Performing pre-clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure.
Ability to build and maintain effective, cooperative, and collaborative relationships in diverse, multicultural environments.
Ability to manage time and materials efficiently, maintain accurate records, file, code and schedule appointments and meetings.
Ability to exercise sound judgment and make informed decisions.
Ability to interview patients/clients.
Ability to apply de-escalation or counseling techniques in sensitive or high stress situations.
Ability to utilize technology and work with data using various software and systems.
Ability to interpret and apply policies, laws, rules, regulations and procedures.
Ability to orally communicate effectively and professionally with others in a clear and understandable manner.
Ability to communicate written information in a clear, concise, and understandable manner.
Ability to read and understand information.
Knowledge of health and community services.
Knowledge of medical interpreting protocols and techniques.

Nice To Haves

Bilingual Proficiency in English and a target language.
Possession of a Community Health Worker Certificate from City College of San Francisco.
Possession of a valid Alcohol and other Drugs Counseling Certification accredited by the National Commission for Certifying Agencies.

Responsibilities

Performs a wide variety of paraprofessional duties in a service program of the Department of Public Health.
Functions as a liaison between community residents and program staff.
Provides counseling and advice to patients regarding health problems.
May supervise Health Worker 1.
May drive or accompany patients between their homes, hospitals or other social agencies.
Participates, to a lesser degree than Health Worker I, in the health service training program.
Provides information and resources to patients and others regarding health care and other facilities available to them; assists patients in utilizing such services; makes follow-up contacts when required.
Serves as liaison between the professional staff and the community.
May provide language interpretation services in contacts with non-English speaking clients.
Assists in gathering and evaluating data concerning the program to which assigned.
May perform incidental clerical duties such as keeping records, answering the telephone and arranging client appointments.
May transport ambulatory patients between their homes and clinics, hospitals or other social agencies.
May transport staff members to meetings with administration approval; reports malfunctions of the vehicle to supervisor.
May pick up and deliver supplies and equipment, including high-security pharmaceutical supplies, laboratory tests and mail.
Performs other related duties as assigned/required.