Health & Wellness/Operations Specialist

Kroger • Blue Ash, OH

9d

About The Position

The Health & Wellness/Operations Specialist supports the day-to-day operations of pharmacies and provides training on pharmacy technical operations to help associates execute company strategies and achieve financial targets. The role supports Kroger Health District operations across inventory control, labor management, waste, training, standards, facility maintenance, and risk management. The specialist also supports regulatory compliance, associate development, and the delivery of pharmacy goals and initiatives. Travel to other locations may be required based on business needs. The essential job functions must be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• At least 3 years of experience as a certified, senior certified, or lead technician, or management experience.
• Excellent leadership, team-building, organization, problem-solving, computer, and oral and written communication skills.
• Demonstrated ability to work collaboratively with stakeholders and peers.
• Strong attention to detail.
• Proficiency in Microsoft Office.
• Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

• Associate degree.
• Experience working with EPRN or a similar electronic pharmacy system.
• Certified Pharmacy Technician certification or another relevant healthcare certification.

Responsibilities

• Work with the pharmacy practice coordinator to solve problems and recommend operational improvements, including inventory management and shrink reduction.
• Observe and evaluate standards, conditions, and customer interactions; recommend improvements that increase efficiency and support Kroger Health's Purpose, Vision, and Mission.
• Assist with rolling out new best practices and monitor compliance.
• Identify opportunities to improve operational efficiency and provide feedback to the division and other teams.
• Coach stores on return-to-stock and reverse distribution policies and practices, and inventory preparation; support physical inventories and investigate discrepancies.
• Use scorecards and observations to validate that best practices and behaviors are in place among associates.
• Support regulatory compliance at pharmacy locations as directed by the corporate compliance department.
• Provide coaching, teaching, and training to support action plans.
• Collaborate with pharmacy practice coordinators to coach, teach, and train associates on the technical aspects of clinical services.
• Ensure associates receive required training and can resolve certain issues independently.
• Collaborate with pharmacy practice coordinators to achieve targeted and budgeted sales, gross profit, savings, and cost reductions.
• Work with pharmacy practice coordinators to promote associate development and retention.
• Collaborate with pharmacy practice coordinators to deliver overall goals and initiatives.
• Support new and remodeled pharmacy moves and openings.
• Travel to other locations based on business needs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED