HEALTH & WELLNESS/OPERATIONS SPECIALIST

The Kroger Co.•Blue Ash, OH

About The Position

Support the day-to-day operations of pharmacies and assume overall responsibility for training associates on pharmacy technical operations to help execute company strategies and achieve financial targets. Provide Kroger Health District support for operational functions, including inventory control, labor management, waste, training, standards, facility maintenance, and risk management. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role works with pharmacy practice coordinators and other teams to improve operational efficiency, support regulatory compliance, implement and monitor best practices, and help pharmacies achieve sales, gross profit, savings, and cost-reduction goals. It also supports associate development and retention, clinical-services training, and new or remodeled pharmacy moves and openings. Travel to other locations as business needs require.

Requirements

High school diploma or GED.
At least 3 years of experience as a certified, senior certified, or lead technician, or management experience.
Excellent leadership, team-building, organization, problem-solving, computer, and oral and written communication skills.
Demonstrated ability to work collaboratively with stakeholders and peers.
Strong attention to detail.
Proficiency in Microsoft Office.

Nice To Haves

Associate degree.
Experience working with EPRN or a similar electronic pharmacy system.
Certified Pharmacy Technician credential or another relevant healthcare certification.

Responsibilities

Work with pharmacy practice coordinators to solve problems and provide direction on improving operations, including inventory management and shrink reduction.
Observe and evaluate standards, conditions, and customer interactions; recommend ways to improve efficiency and the customer experience in support of Kroger Health’s Purpose, Vision, and Mission.
Assist in rolling out new best practices and monitor compliance with them.
Identify opportunities to improve operational efficiency and provide feedback to the division and other teams.
Coach stores on return-to-stock and reverse-distribution policies and practices, and inventory preparation; support physical inventories and investigate discrepancies.
Use scorecards and observations to validate that best practices and behaviors are in place among associates.
Support regulatory compliance at pharmacy locations as directed by the corporate compliance department.
Coach, teach, and train associates to support action plans and ensure required training is completed and associates can resolve certain issues independently.
Collaborate with pharmacy practice coordinators to coach, teach, and train associates on the technical aspects of clinical services.
Collaborate with pharmacy practice coordinators to achieve targeted and budgeted sales, gross profit, savings, and cost reductions.
Work with pharmacy practice coordinators to support associate development and retention.
Collaborate with pharmacy practice coordinators to deliver overall goals and initiatives.
Support new or remodeled pharmacy moves and openings.
Travel to other locations based on business needs.
Perform the essential job functions with or without reasonable accommodation.