Health & Welfare Benefits Analyst Tufts Medicine

Tufts Medicine

1d•$72,372 - $90,465•Remote

About The Position

The Health & Welfare Benefits Analyst supports the administration, analysis, and continuous improvement of Tufts Medicine’s health and welfare benefit programs, including medical, pharmacy, dental, vision, life, disability, COBRA, and leave-related programs. This position focuses on data integrity, reporting, vendor coordination, and operational execution, enabling the Benefits team to scale efficiently, strengthen compliance, and enhance employee experience. This position works closely with HRIS, vendors, payroll, and the Employee Service Center (ESC) to ensure accurate and timely benefit delivery.

Requirements

Bachelor’s degree in Human Resources, Business, Finance, or related field.
Two (2) years of experience in benefits.
Analytical mindset with strong attention to detail.
Strong problem-solving and issue resolution skills.
Process-oriented and operationally focused.
Ability to identify root causes and recommend solutions.
Strong collaboration across HR, vendors, HRIS, and ESC teams.
Customer-focused approach with ability to support escalation model.
Advanced Excel skills (pivot tables, data reconciliation, auditing).
Ability to manage multiple priorities and work in a fast-paced environment.
Strong attention to detail and commitment to data accuracy.

Nice To Haves

Experience with Workday or similar HRIS strongly preferred.
Experience supporting case management or ticketing systems.

Responsibilities

Supports day-to-day administration of health & welfare programs (medical, dental, vision, life, disability, COBRA, leave integration).
Partners with the Employee Service Center team to resolve escalated employee issues and ensure consistent service delivery.
Monitors eligibility, enrollments, and life event processing within Workday.
Assists with Open Enrollment execution, including audits, testing, and employee communications.
Manages and resolves escalated benefit-related cases within Workday.
Serves as Tier 2 support for complex benefit inquiries, including eligibility issues, enrollment discrepancies, and payroll deduction concerns.
Partners with HRIS to troubleshoot system issues, business process errors, and integration discrepancies.
Ensures timely case resolution and adherence to service level expectations (SLAs).
Develops standard responses, job aids, and knowledge articles to support Tier 1 (ESC) teams.
Develops and maintains recurring audits: Per-pay-period deduction audits, Monthly eligibility audits, and Vendor file reconciliation.
Partners with HRIS to build and enhance reporting capabilities.
Supports compliance reporting (ACA, nondiscrimination testing, audit requests).
Serves as a day-to-day contact for benefit vendors.
Assists in managing vendor performance and issue resolution.
Supports implementation and ongoing management of vendors such as: Blue Cross Blue Shield, Liviniti, HealthEquity, and The Hartford.
Coordinates file feeds and ensures data accuracy between systems.
Documents and maintains standard operating procedures (SOPs).
Supports transition of work to ESC where appropriate.
Assists with system enhancements and testing in partnership with HRIS.
Ensures adherence to plan documents and regulatory requirements.
Supports internal and external audits.
Tracks and manages exceptions to ensure proper documentation and oversight.