Health Unit Coordinator - Neonatal ICU (NICU)

Cleveland Clinic • Great Barrington, MA

5d • Onsite

About The Position

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. Fairview Hospital's Newborn Intensive Care Unit (NICU) provides care to infants that need treatment to recover from severe illnesses and plays a vital role in nursing infants to thrive and achieve health weight post-birth. As a Health Unit Coordinator on this floor, your daily responsibilities will include performing various administrative and clerical tasks to support the organization and flow of the department. Here, you will provide exceptional customer service to patients, families and visitors, ensuring everyone has the best experience possible. This position provides opportunities for growth, including tuition reimbursement, resources to learn and grow, a fulfilling career and comprehensive benefits that invest in your health, your physical and mental well-being, and your future. A caregiver in this role works evenings from 3:00 p.m. – 11:30 p.m. with rotating weekend and holiday requirements.

Requirements

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Nice To Haves

• College degree
• Experience with Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)
• Customer service background

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Handle various computer tasks, such as updating schedules and managing patient information.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Benefits

• Tuition reimbursement
• Resources to learn and grow
• Comprehensive benefits that invest in your health, your physical and mental well-being, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED