Health Unit Coordinator Emergency Department

Banner Health•Phoenix, AZ

4d•Onsite

About The Position

Banner Estrella Medical Center Emergency Department team is seeking a new Health Unit Coordinator. This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts. This is a full time varied shift position, 3 weekly 12 hour shifts from 6am-6:30pm and 6pm-6:30am and will include weekends and holidays on a rotating basis. You will have the opportunity to utilize our self-scheduling tool as well as enjoy a flat rate $1/hour weekend shift differential as well as an 18% Night shift differential. Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy. POSITION SUMMARY This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts. CORE FUNCTIONS 1. Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution. 2. Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission. Orders outside records from other facilities and Physician’s offices. 3. Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient’s record. Ensures that charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. May be responsible for QC/validations. 4. Enters pending discharges into the system. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge. Processes patient discharges. 5. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery. 6. Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensures that all are accounted for and in working order. 7. This position works under local supervision and has responsibility for assigned unit only. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with other health unit secretaries and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, patient service staff and medical records staff. Interacts with a wide variety of external customers. Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.

Requirements

High school diploma/GED or equivalent working knowledge.
Skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service.
Excellent organizational skills, as well as effective human relations and communication skills.
Working knowledge of medical terminology and computer literacy is required.
Knowledge of commonly used office software and keyboarding skills.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Successful completion of an approved unit secretary program.
BLS certification is preferred.
Additional related education and/or experience preferred.

Responsibilities

Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department.
Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.
Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission.
Orders outside records from other facilities and Physician’s offices.
Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms.
Ensures that all reports and chart forms are scanned or filed into the patient’s record.
Ensures that charting forms are labeled and accessible if they are needed.
Maintains adequate supplies of frequently used, patient education materials.
May be responsible for QC/validations.
Enters pending discharges into the system.
Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge.
Processes patient discharges.
Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered.
Reconciles supply order upon delivery.
Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers.
Ensures that all are accounted for and in working order.
Works under local supervision and has responsibility for assigned unit only.
Works in a fast-paced, sometimes stressful environment with a strong focus on customer service.
Interacts with other health unit secretaries and other staff at all levels throughout the facility.
Interacts with patients, families, physicians, unit staff, case managers, patient service staff and medical records staff.
Interacts with a wide variety of external customers.